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      ICON

      Engaged Employer

      ICON reviews

      3.5

      64% would recommend to a friend

      (5,298 total reviews)
      avatar

      Barry Balfe

      55% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.3

      Compensation and benefits

      3.2

      Senior management

      3.2

      Career opportunities

      ICON has an employee rating of 3.5 out of 5 stars, based on 5,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      May 2, 2012

      Poor leadership, micro managers, in it for themselves

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      The industry is interesting. A lot of the regular workers were good poeple, nice to work with. My boss, middle management, was great. He left too.

      Cons

      THe executives are in it for themselves, they make decisions based on what will make him/her more money personally. They did not listed to the ideas of their staff. The senior management did not exemplify leadership in any way. They made many poor decisions regarding their people, in my opinion. Some of the senior management at other locations were very immature, and not educated about basic management such as OT laws. Most people have unrealistic workloads. This was a common problem I heard and witnessed often.

      1.0
      Feb 26, 2025

      Stay away

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      It used to be a great company to work for, but changes over the last 2 years have changed the culture for the worst.

      Cons

      No career movement unless you are in Ireland or in a low cost country. Company started significant outsourcing in 2024 and it has impacted the quality of work.

      1.0
      Sep 23, 2024

      10 Years Behind

      Key account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I get paid a regular paycheck.

      Cons

      No project management tools. They rely on Excel and all of its glorious glitches. Onboarding is poor and the lack of knowledge is evitable when working with cross-functional teams. DEI hires galore. Very few hires in the US anymore. One small perk was their award nominations with points that relate to purchases. We can still nominate and receive awards, but they've limited if you can get any points from it. Absolutely pathetic. Global company so many of your team will have weeks upon weeks of time off and in the US we get 1/2 of what they do. Same job and we have to be their backup when they are OOO. Don't try to take short term disability. You may never get paid. I had to stay on top of it because they missed a paycheck and then didn't pay me the correct number of hours. It took 1 1/2 months to get my pay.

      Viewing 127 - 129 of 5,298 Reviews
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      Glassdoor has 6,544 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.