ICON reviews

3.5

64% would recommend to a friend

(5,299 total reviews)
avatar

Barry Balfe

55% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews
1.0
Feb 18, 2021

Toxic

Recommend
CEO approval
Business Outlook

Pros

None, not a damn thing!

Cons

Low pay, no room for growth, high turnover, poor management, micromanagers, poor benefits, poor health insurance, does not follow their own Culture "own it" BS, does not care for employees health or well being only how much money they can make, overload of work life balance, reduced everyone's pay during the pandemic, refused inclimate weather pay when all of Texas had no power, heat or water and all major highways were down, old facility, old systems everything is still done by paper, no Thanksgiving or Christmas meals, no Christmas bonus, no appreciation shown to staff unless it's left overs from a conference.

2.0
Oct 6, 2020
Recommend
CEO approval
Business Outlook

Pros

The people are awesome! The location is close to New Hartford. You make your own hours.

Cons

No real hands on training. Systems are all old and do not support the work that the clients request. The work is never ending and no slow points to take a vacation. if you leave for even one day the amount of work you come back to is not worth having a day off. Every department is very short staffed!

2.0
Aug 25, 2020

Just one big mess

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very chaotic environment and doesn’t provide a good learning experience for CRAs. They move people in and out so quickly with their high turnover that no one is proficient with their job. Also, the CEO is shady. Cut everyone’s pay due to COVID for months, but in the monthly company updates would brag about how many new studies they have. Awful morale and culture at ICON overall.Gave two stars because there are some nice people there and pay and benefits are competitive in the industry.

Cons

High turnover and no one is proficient at their jobs

Viewing 154 - 156 of 5,299 Reviews

Glassdoor has 6,545 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.