ICON reviews

3.5

64% would recommend to a friend

(5,299 total reviews)
avatar

Barry Balfe

55% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews
3.0
Sep 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay, ability to work remotely/no hybrid requirement.

Cons

Care nothing about tenure, bonuses (if offered) and merit increases are not consistent with industry standard. When compared to other companies we were getting far less if at all. When you leave, they conveniently neglect to payout unused pto time, and stand behind miscalculations when you push for your due payout. Company culture and overall performance got worse after acquisition of PRA, which is when I left. I was with them for over 11 years, and not even a goodbye card. I left on good terms with the opportunity to return. No thx!

2.0
Sep 4, 2024

PRA is sorely missed

Recommend
CEO approval
Business Outlook

Pros

Legacy PRA side of business still maintains some of the processes, values, and culture of PRA. Supportive line managers. Decent pay coming from Legacy PRA and 6 weeks of PTO due to tenure. Lots of available training and knowledge databases to support activities in PM. Proper work life balance, never have had to manage more than 2 studies.

Cons

Promotions are difficult to come by and constantly being told a “business need” is necessary. Merit increases do not keep up with inflation. With ICON acquisition, not all systems harmonization has gone smoothly and some have gone back to archaic processes (especially with finances). Layoffs in various departments to move the roles to low cost centers makes it more difficult to manage a study (everything is a day behind because there is literally a 12 hour time difference). Constant changes in roles and responsibilities across various departments seem to have increased number of FTLs who are inexperienced in actually leading their functional area.

1.0
Aug 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Yearly bonus of about 12%

Cons

They will work you to death if you are an American. EU PMs overseeing US teams without any idea of how the laws are here, insisting you try to talk sites into changing their SOPs for your one study. You will find yourself working ridiculous hours on tasks you are told are immediately urgent, only to find you stayed up all night for no reason because it was just manufactured are to get you to work harder. Run far far away!

Viewing 184 - 186 of 5,299 Reviews

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