IKON reviews

Pretty much everything other than benefits - low wages, poor growth and advancement. It's fine as an 'entry level' company, but getting beyond entry level is nearly impossible (they tend to hire from without for management positions). Long hours also reduces your ability to move on (44 hrs/week with a 1hr unpaid lunch break). Your employment at entry level is also not considered valuable by the company as they can replace you with people that are willing to work for barely over minimum wage (as of this writing MW is $10.25/hr and IKON's starting rate is approx. $11.25). There have been no wage increases for nearly 3 years.

Pay does not keep pace with economic change, whether it be inflation or minimum wage increases. The pay does not permit people to maintain the "IKON Image" of a clean cut professional in their field. A pay freeze has been in place for the last two or so years. The stated reason was that the economy was poor. Not too long after, IKON was purchased by Ricoh. It turns out that the savings from the pay freeze where used to pay the shareholders a dividend and make the company look like a strong and attractive acquisition, at the cost of hurting their employees. Hiring quality is poor. Promotion is difficult to obtain, and choices for said promotions are always questionable (behind the scenes politics/favoritism). This only changes when the account is in jeopardy, but by then it is often too late. Promotion into another division is virtually impossible. There are a few sleazy sales people and account representatives as well. I would go so far as to suggest to new clients that they should be very careful when leasing equipment, and hiring their own employees to provide the services. The company is starting to take on accounts that are outside of their usual fields, moving from usual office services like copy centre work, mail room and boardroom setup, now moving into dish washing and food service. I have no doubt that the company can come up with another field to expand into, not everyone is an idiot at IKON. There is a rift between head office and the sites. Employees and management at head office have no clue about or do not care about what happens at the sites, as long as they make their numbers. Even when planning extra curricular events (before economic downfall), they cater to employees at head office and not the sites. Usually the sites treat the IKON employees better than their own company. At certain sites, a culture of fear exists. Whether it is created by the site manager or the client is a good question. I have been at sites where it has been one or the other. I have seen good employees take the blame for other employees failures. I have also seen good employees get thrown under the bus just to make the client happy (the customer is always right). The worst part of this is that even if the site manager/account manager know that this is something wrong, they will not behind closed doors lend support or compassion to the employee.