IRIS Software Group reviews

Thank you so much for taking the time to leave a review. We are delighted that you recognise our fantastic people who make IRIS the success it is by constantly embodying our IMPACT values: #MakingItHappen, #Passion, and #Customer Focus. We really value employee feedback, and are proud to use Peakon, a monthly engagement survey, which encourages our employees to give honest and anonymous feedback about their work experience. Here they can propose new ideas and suggestions, which can be instantly viewed by managers and senior leaders to make an impact. We are delighted to have launched two fantastic programmes this year to evolve our processes and delight our customers: our IRIS Help Hub and Gainsight. Our brand-new help hub, which provides individual help centres for our range of products. This includes 18 help centres which provide information and knowledge articles on the products for both colleagues and customers. Gainsight is a fantastic tool that helps our product and customer success teams analyse how our customers are using our services and where we can better support our clients. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team.

Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. We are committed to being a great place to work and providing a supportive environment where everyone can flourish regardless of their length of service is really important to us. Employee feedback is very important to us. We use our monthly employee engagement survey, Peakon, across the business for staff to send immediate feedback to managers and senior leaders, so that they can act on ideas and comments quickly. Since its launch, we are delighted that employees have shared more than 50,000 comments and managers have posted over 41,000 interactions, responses, and follow-up questions. We also are proud to have 35 Employee Voice Ambassadors (EVAs) across several departments, with 11 ambassadors in Sales & Marketing. These ambassadors gather our teams’ collective voices and feedback to the department's senior leaders and Executive member to implement positive change and further improve engagement. We are currently in a recruitment drive to welcome fantastic new employees into the IRIS family, who can delight our customers and evolve IRIS into the best it can be. To thank our Commercial teams for their ongoing efforts, we are proud to operate a variety of incentives and competitions throughout the year, with one employee recently winning an electric scooter. We are also delighted to treat our Elite club winners to a luxury trip to Las Vegas this year. We are also proud to provide great training and continuous development for our commercial team, with dedicated coaching with a personal development expert. We’re sorry to hear that this wasn’t your experience and encourage you to reach out to our Chief People Officer, Stephanie Kelly, or contact EmployeeFeedback@iris.co.uk with any further comments. Kind regards, the HR team.