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      IRS

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      IRS reviews

      3.3

      55% would recommend to a friend

      (3,622 total reviews)

      34% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.8

      Work/Life balance

      3.8

      Compensation and benefits

      3.5

      Career opportunities

      3.1

      Culture & values

      2.9

      Senior management

      IRS has an employee rating of 3.3 out of 5 stars, based on 3,622 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRS employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Aug 10, 2021

      Not for the faint of heart

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits/ retirement / work from home / matches pension up to 3 %/ it’s a federal government job…. There’s not much more I can say for 20 words

      Cons

      Not enough training, they only care about you taking phone calls, performance monitoring/call monitoring/time monitoring with lack of training is a set of for disaster. Hours aren’t great. Takes along time to get your steps and grade. Not too much movement if you don’t want to be on the phones. No HR.

      1.0
      Feb 25, 2021

      Bad

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good medical and dental benefits

      Cons

      Micromanaged poor training hostile work environment

      4.0
      Feb 21, 2020

      Time to make the donuts!

      Revenue officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a lot of mobility in the agency right now. The hiring freeze has been lifted. My office has a laid back environment. No gossip or backstabbing. I work with great people. I take pride in what I do. I perform a necessary function in this country. You definitely will not be bored with this job. Flexi-place, telework eligible after the first year. Stability. The IRS isn't going anywhere; at least not in the foreseeable future. There is a lot of recruiting of "externals" - people who have not worked for the IRS or the government in general. Now is the time to get your foot in the door.

      Cons

      It took 10 years of working in a call site to finally get this opportunity. The job is extremely stressful. Too many cases; not enough people. The people with the most knowledge are leaving the workforce taking a wealth of information with them. Grade 7 are working Grade 11 cases because there are no Grade 9 cases. If you make it through the training year, it just gets harder because your inventory increases. People hate you. You aren't popular at parties. You will never catch up. Get used to it.

      Viewing 85 - 87 of 3,622 Reviews
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      ReviewsIRS reviews

      Glassdoor has 3,890 IRS reviews submitted anonymously by IRS employees. Read employee reviews and ratings on Glassdoor to decide if IRS is right for you.