Is IRS a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at IRS have rated their employer with 2.9 out of 5 stars in 122 Glassdoor reviews. This is a lower than average score with the overall rating of IRS employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at IRS now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at IRS .

Does IRS pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at IRS with 3.5 out of 5 stars based on 122 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at IRS.

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (235) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (127) , Tax Examining Technician (113) , Contact Center Representative (69) , IT Specialist (60) , Data Transcriber (59) , Revenue Agent (57) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Great benefits and dependable income…never going out of business" ((in 549 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 229 reviews)); "Great Work Life Balance and timetable" ((in 175 reviews)); "The money and the people are great" ((in 107 reviews)); "Never going out of business; great job security; telework (after one year)." ((in 94 reviews))

What are the cons of working at IRS according to real employee reviews?

"Poor Management and Training." ((in 212 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 143 reviews)); "They can't get any good managers!" ((in 110 reviews)); "Upper management, blackballing and out of date technology" ((in 29 reviews)); "Nepotism is also a problem" ((in 19 reviews))

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IRS Customer Service Representative CSR reviews

2.9

61% would recommend to a friend

(122 total reviews)

31% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Career opportunities

3.0

Culture & values

2.3

Senior management

Customer Service Representative (CSR) employees have rated IRS with 2.9 out of 5 stars, based on 122 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. IRS is rated 20% below average by Customer Service Representative (CSR) professionals compared to other employers within the Government & Public Administration industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

122 reviews

4.0

Aug 15, 2025

It’s a good job if you want a stable 9-5 with benefits

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

-matching 401K - my coworkers were awesome - good salary

Cons

- going on phones and dealing with taxpayers - management can suck sometimes

3.0

Aug 13, 2025

Revisited at the irs

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work life balance and benefits

Cons

Micromanagement Underpaid Abrupt changes of schedules

1.0

Jul 30, 2025

Unpleasant workplace

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The pay is alright but the pay scale climbs quickly

Cons

Management can be very childish, especially if they’re new.

Viewing 13 - 15 of 122 Reviews

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IRS reviews IRS Customer Service Representative (CSR) reviews

IRS

IRS Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It’s a good job if you want a stable 9-5 with benefits

Revisited at the irs

Unpleasant workplace

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