Is IRS a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at IRS have rated their employer with 2.9 out of 5 stars in 122 Glassdoor reviews. This is a lower than average score with the overall rating of IRS employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at IRS now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at IRS .

Does IRS pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at IRS with 3.5 out of 5 stars based on 122 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at IRS.

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (235) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (127) , Tax Examining Technician (113) , Contact Center Representative (69) , IT Specialist (60) , Data Transcriber (59) , Revenue Agent (57) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Excellent to work and great benefit" ((in 568 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 231 reviews)); "Great Work Life Balance and timetable" ((in 179 reviews)); "The money and the people are great" ((in 107 reviews)); "Flexible work hours AWS; Plus Work from home most days" ((in 79 reviews))

What are the cons of working at IRS according to real employee reviews?

"Poor Management and Training." ((in 203 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 158 reviews)); "They can't get any good managers!" ((in 113 reviews)); "Upper management, blackballing and out of date technology" ((in 29 reviews)); "Lack of communication and poor managment" ((in 18 reviews))

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IRS Customer Service Representative CSR reviews

2.9

61% would recommend to a friend

(122 total reviews)

31% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Career opportunities

3.0

Culture & values

2.3

Senior management

Customer Service Representative (CSR) employees have rated IRS with 2.9 out of 5 stars, based on 122 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. IRS is rated 20% below average by Customer Service Representative (CSR) professionals compared to other employers within the Government & Public Administration industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

122 reviews

3.0

Jul 7, 2025

Current experience

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits and opportunities for advancement

Cons

Unfortunately, I am no longer able to work remotely, which was a significant factor in my decision to accept this role.

1.0

Jun 4, 2025

IRS

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Benefits and overtime but some of the Staff are helpful

Cons

Lack of training and rude

4.0

May 13, 2025

Great job, crazy layoffs and RIFs

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

There's fantastic benefits with plenty of room to move up in the various branches, before 2024

Cons

RIFs apparently happen with presidency changes with lots of different policies being enacted quickly. You need to be able to pivot and keep your head down

Viewing 16 - 18 of 122 Reviews

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IRS

IRS Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Current experience

IRS

Great job, crazy layoffs and RIFs

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