Is IRS a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at IRS have rated their employer with 2.9 out of 5 stars in 122 Glassdoor reviews. This is a lower than average score with the overall rating of IRS employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at IRS now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at IRS .

Does IRS pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at IRS with 3.5 out of 5 stars based on 122 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at IRS.

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (235) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (127) , Tax Examining Technician (113) , Contact Center Representative (69) , IT Specialist (60) , Data Transcriber (59) , Revenue Agent (57) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Excellent to work and great benefit" ((in 568 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 231 reviews)); "Great Work Life Balance and timetable" ((in 179 reviews)); "The money and the people are great" ((in 107 reviews)); "Flexible work hours AWS; Plus Work from home most days" ((in 79 reviews))

What are the cons of working at IRS according to real employee reviews?

"Poor Management and Training." ((in 203 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 158 reviews)); "They can't get any good managers!" ((in 113 reviews)); "Upper management, blackballing and out of date technology" ((in 29 reviews)); "Lack of communication and poor managment" ((in 18 reviews))

Skip to content Skip to footer

Notifications

IRS

IRS Customer Service Representative CSR reviews

2.9

61% would recommend to a friend

(122 total reviews)

31% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Career opportunities

3.0

Culture & values

2.3

Senior management

Customer Service Representative (CSR) employees have rated IRS with 2.9 out of 5 stars, based on 122 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. IRS is rated 20% below average by Customer Service Representative (CSR) professionals compared to other employers within the Government & Public Administration industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

122 reviews

1.0

Apr 9, 2025

Bad experience

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Remote work , decent pay , overtime opportunities

Cons

Training was not very good

1.0

Apr 8, 2025

Ma

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I hate this job, I wouldn’t Recommend to anyone filled with bedbugs and mice

Cons

This job is horrible they should be sued for negligence

3.0

Apr 1, 2025

Representative

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great coworkers Fun initiatives Easy job

Cons

Management could be better Work drama

Viewing 19 - 21 of 122 Reviews

Top companies for "Compensation and Benefits" near you

US Army

4.1★Compensation & Benefits

US Navy

4.0★Compensation & Benefits

US Air Force

4.2★Compensation & Benefits

US Marine Corps

4.1★Compensation & Benefits

Jobs at IRS

Management and Program Analyst

Information Technology Specialist

Supervisory Associate Advocate (Local Taxpayer Advocate)

Appeals Officer (Team Case Lead) 6 MONTH REGISTER - AMENDED

IRS reviews FAQs

IRS reviews IRS Customer Service Representative (CSR) reviews

IRS

IRS Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Bad experience

Ma

Representative

Top companies for "Compensation and Benefits" near you

Jobs at IRS

IRS reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

IRS reviews FAQs

Jobs at IRS