Pros
Remote work No cost Insurance Option The team leads are great and work hard to support the team
Cons
Management used to focus on quality, but now only worries about numbers. They make promises only to lie and gaslight. New leadership joined with a “No Bad Dogs” attitude, but let people go without warning or PIP. Leadership removed Directors and teams without any thought or consideration as to how the work would continue. They expected other small teams to learn and absorb the work without support or a pay increase. Customer Support is not supported within the company. The team referred to ourselves as a support team while management always referred to the team as a “Call Center”. The team is so much more than a “Call Center”. The Customer Support team has to support multiple brands, all with different nuances while being fully micromanaged. Customer support tools are obsolete and are not a priority. Customer Support is not treated as part of the company. The team is not included in company meetings or outings. Leads and supervisors are included, but the team is excluded from everything, including swag. The company was given swag, including new employees, but the customer support team was excluded. Promotions are only for friends and yes men. New leadership was brought in and with them came an influx of their friends and past coworkers. The company asks for feedback via surveys. Many do not reply or do not tell the truth because they are afraid of retribution. Instead of a pay raise, Imprint provided options and referred to everyone as owners, which felt great. However, once you are no longer employed by Imprint you lose those options. Doing the work of 3+ people is considered “meets expectations” and is expected as a bare minimum. They finally added Human Resources, but the new HR team does not put much priority on treating people humanely...
