Included Health reviews

3.1

44% would recommend to a friend

(687 total reviews)
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Owen Tripp

56% approve of CEO

42% positive business outlook

Included Health has an employee rating of 3.1 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

687 reviews
1.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

I started with company when it was DOD. At that time I felt a make a difference. There was no pressure to provide things you are not comfortable to do/ not enough knowledge/ out of your expertise. Management was very supportive.

Cons

When company changed to Included Health emphasis changed rapidly to money driven company. You have to provide everything that patient want doesn't matter how wrong/ unethical /even risky it can be. Patient - in this case customer is paying and so has right to get everything and evaluate provider for anything. Simply if you will not give patient what you want you will be evaluated low by patient and punished by management. Providers salary is linked to patient satisfaction. In direct way patient is aware that he/she/it can punish provider any time and provider is force to give them what they want. That makes any customer the physician without going to medical school/residency/practice.

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Included Health Response
2y
One of our values is "We Put the Member First" meaning we work to achieve health outcomes and member moments worth celebrating. We have an Issues, Complaints and Events Reporting process that is managed by clinical quality to review and resolve concerns related to care delivery. This process is critical to protecting our members and clinicians. We also track patient satisfaction for all clinicians to ensure we can coach them on improving their practice if necessary. We advocate for a healthcare system that works for everyone and take the quality of care very seriously.
1.0
Oct 6, 2022

Grand Rounds Destroyed a Good Company

Recommend
CEO approval
Business Outlook

Pros

None anymore after the "merger"

Cons

The merger of Grand Rounds and Doctor on Demand totally destroyed what was a great company. Grand Rounds came in, totally took over management, destroyed the Doctor on Demand product, and have now almost entirely gutted what made Doctor on Demand great. Doctor on Demand was a Healthcare company that cared about its patients. Grand Rounds was a software company that cared about its investors. Long days, long nights, with no benefits (and a LOT of benefits removed (goodbye 401k matching!))), and managers that don't care about their employees. Literally go work anywhere else.

2.0
Jan 29, 2017

Hard place to work once the 'start up' kool-aid wears off

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As an employee in the Reno office it is great to work for a company with a San Francisco feel. Snacks are provided and collaborative meetings are a monthly event. In addition the company provides great health benefits are a huge plus.

Cons

It is sad for me to see the reviews for the company going downhill and unfortunately I have to reiterate that they are all true. Cons: - upper management does not listen to individuals. Whole teams are dissolved to the detriment of patient care and case duration. Individuals are encouraged to speak up but management does not care to hear their suggestions and do not want to admit that maybe they made a mistake. - moving up within this company is extremely difficult. Managers are paid only slightly more than the individuals they are managing and since the managers are salaried they work dozens of hours of overtime each week without adequate compensation. This makes it difficult for individuals to want to move up into a management position. In addition promotions are based on performance but since individuals are graded against an impossible scale you see people who have worked at the company for over a year not given a raise/promotion because they can not meet these impossible standards. This results in employee morale tanking and work becomes a very toxic and stressful environment where people dread going to work.

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Included Health Response
9y
Thank you for taking time to provide feedback, I'm sorry that you feel your concerns are not being heard. Service to our patients by providing them timely, quality care remains of utmost importance to us and I'm seeing this reflected in both the quality of our patient outcomes, and our team's results. If you are seeing something different I'd welcome the opportunity to discuss it with you. Feedback is an important element of continuous improvement and collaborating to drive better results. Please use, and encourage your teammates to use, our various methods of providing feedback: 1-1s with managers, town hall meetings, quarterly team all-hands, team development, suggestion boxes, etc. or a direct conversation with me. --Danielle Snow, SVP Patient Care
Viewing 31 - 33 of 687 Reviews

Glassdoor has 740 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.