Included Health reviews

3.1

44% would recommend to a friend

(687 total reviews)
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Owen Tripp

56% approve of CEO

42% positive business outlook

Included Health has an employee rating of 3.1 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

687 reviews
2.0
Jun 7, 2019

Caveat Emptor

Recommend
CEO approval
Business Outlook

Pros

One of the keys to Grand Round's growth is their very solid senior management team as well as board members who have been impactful in the healthcare industry. The company seems to be committed to utilizing the internet and big data to help change the landscape of healthcare delivery to the masses. Grand Rounds had been built on the concept of great experiences for both the patient/customer, as well as the employees. They have a very strong culture that largely expects employees to participate in extracurricular activities that include social justice, local fundraising, as well as a variety of voluntary activities sponsored by the local offices. The pay structure is very competitive, and for their Maine location, I can attest that the healthcare and other benefits are top notch, and employees are allowed great amenities like staff lunches, snacks and other social outlets.

Cons

All in all, Grand Rounds sounds like a very good company, because it is. The challenges lie the fact that many of the managers and leads on the Patient Care team are in positions that they may have no experience in, or that they may not have had any previous management experience and therefore don't have the required skills to manage a team efficiently. The biggest issue with the managers is that they are given goals and they feel the only way to accomplish them is to use fear, uncertainty and doubt as motivators and "coaching" tools. They lack interpersonal skills as well as professional experience, and some, lack the skills to perform the tasks that the staff they manage actually perform. The company professes room for growth, but I'm not sure that the opportunities are for every employee. I applied for two available positions as an internal candidate. The first time, I let the hiring manager know I was applying, but got no interview, nor an explanation as to why I wasn't given an interview. The second time I applied for a position I felt I had qualifications for, but only received a form email saying I would not be selected for an interview. I do know I was an older employee, and did not participate in voluntary after-hours social events or activities. These are the main reasons I have never and never will recommend Grand Rounds as an employer to any of my associates.

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Included Health Response
6y
Thank you for taking the time to offer your candid feedback. I am glad you see a lot of positives in the culture, the genuine commitment to our mission and the senior leadership team. I am sorry that you have been discouraged as you have pursued new roles within the company. Employees' ability to take on new challenges, including taking on new roles, is a sign to us that we are providing opportunities for learning and career growth and we encourage you to continue to explore new roles that interest you. It is helpful to hear your feedback on some of the middle managers as well in order for us to continue to invest in training and expectation setting to ensure all employees are supported in a positive, constructive way consistently by their managers. Please feel free to come to me directly to talk more as well; it would help me understand more about your experience. -- Danielle Snow, SVP Patient Care
2.0
Sep 6, 2017

Patient care

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Health benefits and free snacks.

Cons

They have an open door policy, but when it comes to talk to a manager, he is not interested in listening to your ideas. There is lot of favoritism. Some honest people are doing the job by following the processes, while others are taking short cuts to get good metrics and are the first to be promoted because promotions are based on numbers and not based on your hard work and dedication.

1.0
Jul 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Unsure, will update if any come to mind...

Cons

Medical directors keep leaving. when they are here, it’s as though they didn’t exist. no one is workingfor pt care any longer. company became all about numbers and growth and forgot the most important thing. Burnt out, no bandwidth.

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Included Health Response
9mo
We are sorry to hear about your negative experience and appreciate you sharing this candid feedback. The issues you've raised are not reflective of our values at Included Health. We strive to create an environment where team members thrive and feel supported. We hope you'll discuss this with your Manager or Talent Partner as they’re available to support. We are grateful for all you do to raise the standard of healthcare for everyone.
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