Included Health reviews

Thank you for sharing your feedback. We are glad to hear your support for our products that are making a real difference in people's lives, thanks to the hard work of our smart and caring team. However, we are sorry to hear that you feel dissatisfied with other aspects of the business. We are fortunate to continue growing our business year over year as we seek to achieve our mission. Each year, we apply lessons learned from prior years and assessment of market changes to refine our strategy, operations and annual priorities and those processes get stronger every year. It is critical that we continually align our resources to support our business strategy in order to set up our company and team members for success. Our leaders strive to communicate with authenticity about what we are learning and how we are evolving so that we can stay focused as a company and deliver maximum impact to our members and customers.

Thank you for taking the time to share your feedback. We take feedback seriously and are committed to continuous improvement to be our best. Our #1 value is Put Patients First and at the heart of that value is our commitment to display empathy in all we do - as we engage with our members, our customers and one another. We hold ourselves accountable to our core values in the decisions we make about our products and priorities and show our employees how important this is with our quarterly peer to peer awards, Grand Rounds of Applause, which honor employees who go above and beyond in displaying our values. Our bi-annual engagement survey also aims to provide employee feedback on whether our executives' actions are consistent with our core values and we've been happy to see consistently high favorable responses (89%) for that question as well. With fast paced company growth, gathering regular feedback is critical for us to continually adapt and evolve as we strive to maintain a strong, connected culture. Thanks for your perspective.