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      Included Health

      Engaged Employer

      Included Health reviews

      3.1

      44% would recommend to a friend

      (688 total reviews)
      avatar

      Owen Tripp

      56% approve of CEO

      42% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.3

      Compensation and benefits

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.7

      Senior management

      Included Health has an employee rating of 3.1 out of 5 stars, based on 688 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      688 reviews
      1.0
      Mar 8, 2024

      Sinking Ship

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Progressive mission, Flexible work schedule, good networking

      Cons

      I can't stress how bad upper leadership is.

      1.0
      Mar 6, 2024

      would not recommend

      Care assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working remotely, incredible collaboration with exceptionally talented colleagues. Excellent health benefits.

      Cons

      Poor executive leadership, no clear directives, and guidelines were a continually moving target.

      avatar
      Included Health Response
      2y
      It's great to hear you've enjoyed elements of the employee experience that are important to us - remote work, collaboration, and benefits. We also hear your concerns around clarity and leadership. We take this seriously and will share it internally, as our executive team has deep appreciation for the exceptional work of Included's Care team.
      3.0
      Feb 28, 2024

      Constant Changes, Lack of Training

      Care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, Remote Work, Office Expense Reimbursement

      Cons

      There is no real training to assist members but yet this is suppose to be a "Member first" environment. Training consist of a few short videos that provide general basic information. Unable to really assist members with their claims questions because everytime you go to the system the claim data is unavailable. It is hard to find resources. Everything is a job aid that is already confusing to read. If you do not have thorough health insurance background do not apply for this position because you will literally be thrown out to the wolves and will have to ask questions and get assistance on literally every call/chat because you were not trained properly. Oh and lets not forget about the CONSTANT changes that are not communicated properly. To have agents help members with something as complex as their health insurance and not even adequately train them is ridiculous. So expect your job to be difficult and stressful.

      avatar
      Included Health Response
      2y
      Thank you for taking the time to share your feedback - we hear your concerns around training and change management. It's a current priority for us to continue to invest in training and process improvement across the business. Although this does often go hand in hand with change, we are committed to approaching it thoughtfully and to supporting employees through these moments as we grow our business.
      Viewing 190 - 192 of 688 Reviews
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      ReviewsIncluded Health reviews

      Glassdoor has 742 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.