Is InfoCision a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at InfoCision have rated their employer with 3.3 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of InfoCision employees being 2.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at InfoCision now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at InfoCision .

Does InfoCision pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at InfoCision with 2.5 out of 5 stars based on 22 anonymously submitted employee reviews. This is 38.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at InfoCision.

What are the top reviewed jobs at InfoCision?

Communicator (164) , Customer Service Representative (103) , Call Center Representative (32) , Customer Service Representative (CSR) (22) , Telemarketer (19) , Program Supervisor (13) , Sales Representative (11) , Fundraiser (9) , Business Account Manager (8) , Call Center Agent (8) , Call Center Supervisor (8) , Communications (7) , Account Representative (6) , Applications Developer (6) , Customer Service (6)

What are the pros of working at InfoCision according to real employee reviews?

"Work from home is awesome" ((in 66 reviews)); "People are nice and if you need help you just need to ask and someone will help." ((in 55 reviews)); "The benefits are good and reasonable with today's rates!" ((in 19 reviews)); "Flexible hours and able to makeup hours" ((in 19 reviews)); "Coworkers are nice and friendly." ((in 17 reviews))

What are the cons of working at InfoCision according to real employee reviews?

"poor management .. supposed to be a no pressure environment but they force you to make sales even when the customers don’t want it." ((in 32 reviews)); "Bad training "classes"" ((in 28 reviews)); "Unexperienced and unprofessional supervisors." ((in 28 reviews)); "Managers have no clue what is happening and would rather be Social with other then doing work." ((in 12 reviews)); "$100 Bonus on your check if you meet the weekly star system goals posted." ((in 12 reviews))

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InfoCision

InfoCision Customer Service Representative CSR reviews

3.3

59% would recommend to a friend

(22 total reviews)

Craig Taylor

60% approve of CEO

13% positive business outlook

Ratings by category

4.7

Work/Life balance

3.9

Diversity & inclusion

3.2

Culture & values

2.9

Career opportunities

2.7

Senior management

2.5

Compensation and benefits

Customer Service Representative (CSR) employees have rated InfoCision with 3.3 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. InfoCision is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

22 reviews

1.0

Aug 12, 2023

Bad Pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy interview and hiring process

Cons

Very low wages with the cost of living being so high

2.0

Jul 12, 2023

A Perfect Job If You Are Desperate

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Convenient to work from home

Cons

The company is very strict regarding breaks. For instance, if you return from a restroom break 30 seconds after the five minute mark(it is timed), you will receive a warning. Subsequently, two warnings will lead to a strike. Also, if you decide to work here, please note you'll take multiple calls for multiple different companies and are expected to “up-sale” at all times. This can become difficult at time due to customers who are not very patient. Also, if you come across any questions that you cannot answer, the managers are not the best at helping you find the solution. The hourly rate is not worth the mental strain.

1.0

Feb 21, 2023

No Growth

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Overtime Opportunities and weekly Incentives

Cons

No ways to grow, dead end.

Viewing 4 - 6 of 22 Reviews

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InfoCision reviews FAQs

InfoCision reviews InfoCision Customer Service Representative (CSR) reviews

InfoCision

InfoCision Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

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Bad Pay

A Perfect Job If You Are Desperate

No Growth

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