I had never heard of the concept of earning UNpaid time off until I was hired. There is no paid time off. We get holidays off without pay but are expected to make up the hours the same week. Not very worker friendly. If their server is down or equipment failure is on their part we are expected to make up those hours too. If we have to wait at the end of a call for an answer as to how to code a call that time is counted aginst us. This time is counted by seconds.We recieve no benifits and have been told just getting to work from home is our benifit. Also we are paid minimum wage and are unsure when or if we get raises. It can be a stressful job calling people who want to be called by a telemarketer as much as anyone does. I feel that we should be allowed to have personal days for just that reason.Taking time off is frowned apon unless it can be made up that week. It is hard to feel valued as an employee wehe we are treated this way.