InfoCision Customer Service (CSR) reviews

- The work isn't hard, but it IS extremely stressful. Get used to people being rude, loud, and obnoxious. People will also threaten you and/or the company. - They way they handle how they pay their employees is absurd, and confusing. They start you off with a "base rate" of $8.10. Then, depending on which shift you choose, you can make up to $9.35/hr. After 12 weeks, you'll be evaluated for a raise. - Time truly IS money at this company. You're timed for every little thing you do. If you take a 5 minute break to use the restroom? You'll have to make it up at the end of your shift. You HAVE to have 40 hours at the end of each week in order to earn the pay you accepted at the interview, otherwise you'll only get paid $8.10 for all of the hours you worked that week, instead of your normal pay... This means you have to pay attention to every. last. minute. If you're sick, or need to take off for an appointment, you have to make up those hours within the *same* work week, otherwise, again, you'll only make $8.10/hr for any hours you worked. - It's poorly run. They are incredibly unorganized, and while some people there try their best, the fact is, very few supervisors seem to know what's going on half the time. Ask each one of them the same question, you'll get 10 different answers... if they know at all. - Calls come in so fast you literally cannot catch your breath between them sometimes. It's insane. - Be prepared to have to make a LOT of upsells for every order you take. (As in, when someone calls to order something, you have to offer them 6-8 OTHER things in addition- even if they keep saying no, not interested, etc. You HAVE to make those upsells PER call.)