Is InfoCision a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InfoCision have rated their employer with 2.4 out of 5 stars in 130 Glassdoor reviews. This is a higher than average score with the overall rating of InfoCision employees being 2.2 out of 5 stars. Search open Customer Service (CSR) Jobs at InfoCision now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InfoCision .

Does InfoCision pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InfoCision with 1.6 out of 5 stars based on 130 anonymously submitted employee reviews. This is 6.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InfoCision.

How happy are Customer Service (CSR) professionals working at InfoCision?

4% of Customer Service (CSR) employees at InfoCision would recommend their employer to a friend. This rating has decreased by 71% in the past 12 months. Customer Service (CSR) professionals have also rated InfoCision with a 2.8 rating for work-life-balance, 1.9 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at InfoCision?

Communicator (164) , Customer Service Representative (103) , Call Center Representative (32) , Customer Service Representative (CSR) (22) , Telemarketer (19) , Program Supervisor (13) , Sales Representative (11) , Fundraiser (9) , Business Account Manager (8) , Call Center Agent (8) , Call Center Supervisor (8) , Communications (7) , Account Representative (6) , Applications Developer (6) , Customer Service (6)

What are the pros of working at InfoCision according to real employee reviews?

"Work from home was great" ((in 66 reviews)); "People are nice and if you need help you just need to ask and someone will help." ((in 57 reviews)); "Flexible hours and able to makeup hours" ((in 19 reviews)); "The benefits are good and reasonable with today's rates!" ((in 19 reviews)); "Flexible schedule" ((in 16 reviews))

What are the cons of working at InfoCision according to real employee reviews?

"Bad training "classes"" ((in 33 reviews)); "poor management .. supposed to be a no pressure environment but they force you to make sales even when the customers don’t want it." ((in 30 reviews)); "Unexperienced and unprofessional supervisors." ((in 30 reviews)); "$100 Bonus on your check if you meet the weekly star system goals posted." ((in 13 reviews)); "Managers have no clue what is happening and would rather be Social with other then doing work." ((in 11 reviews))

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InfoCision

InfoCision Customer Service (CSR) reviews

2.4

4% would recommend to a friend

(130 total reviews)

Craig Taylor

40% approve of CEO

36% positive business outlook

Ratings by category

2.8

Work/Life balance

2.8

Senior management

2.8

Career opportunities

2.7

Culture & values

1.9

Diversity & inclusion

1.6

Compensation and benefits

Customer Service (CSR) employees have rated InfoCision with 2.4 out of 5 stars, based on 130 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. InfoCision is rated 33% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

130 reviews

1.0

Aug 9, 2013

just like being in high school

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

some cool incentives to make sales, and a few of the supervisors were really nice, good pay

Cons

LOTS of drama and gossip, a couple of the sups were soooo disrespectful when asked for help.

4.0

Aug 2, 2013

Felt like a scammer

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice people, good pay, donations for charity calls mostly positive. Set scripts to read from for each call, fair bonus structure. A good sit-down job.

Cons

Slimy marketing for slimy companies and high-powered sales tactics. If that's your thing - you have a knack for getting the sale, then you should work here. Professional dress code was a bit odd for phone work.

1.0

Apr 21, 2013

You can survive it if you sit beside good people and then .... plan your escape!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If you like to have to raise your hand to go to the bathroom... you will love this job. You can have your bible on your tiny work area.

Cons

The place may say YES to the bible but NO to its teachings. I was reprimanded and got 3 days off without pay for refusing to lie and state that I was an NRA member. Im not! Why should I lie? Even though I support carrying a gun DONT tell me I can have a bible then make me lie or punish for telling the truth!!!

Viewing 127 - 129 of 130 Reviews

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InfoCision reviews FAQs

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InfoCision

InfoCision Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

just like being in high school

Felt like a scammer

You can survive it if you sit beside good people and then .... plan your escape!

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