Is InfoCision a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InfoCision have rated their employer with 2.4 out of 5 stars in 130 Glassdoor reviews. This is a higher than average score with the overall rating of InfoCision employees being 2.2 out of 5 stars. Search open Customer Service (CSR) Jobs at InfoCision now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InfoCision .

Does InfoCision pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InfoCision with 1.6 out of 5 stars based on 130 anonymously submitted employee reviews. This is 6.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InfoCision.

How happy are Customer Service (CSR) professionals working at InfoCision?

4% of Customer Service (CSR) employees at InfoCision would recommend their employer to a friend. This rating has decreased by 71% in the past 12 months. Customer Service (CSR) professionals have also rated InfoCision with a 2.8 rating for work-life-balance, 1.9 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at InfoCision?

Communicator (164) , Customer Service Representative (103) , Call Center Representative (32) , Customer Service Representative (CSR) (22) , Telemarketer (19) , Program Supervisor (13) , Sales Representative (11) , Fundraiser (9) , Business Account Manager (8) , Call Center Agent (8) , Call Center Supervisor (8) , Communications (7) , Account Representative (6) , Applications Developer (6) , Customer Service (6)

What are the pros of working at InfoCision according to real employee reviews?

"Work from home is awesome" ((in 68 reviews)); "People are nice and if you need help you just need to ask and someone will help." ((in 55 reviews)); "The benefits are good and reasonable with today's rates!" ((in 23 reviews)); "Flexible hours and able to makeup hours" ((in 20 reviews)); "Flexible schedule to fit my needs was easily met." ((in 19 reviews))

What are the cons of working at InfoCision according to real employee reviews?

"poor management .. supposed to be a no pressure environment but they force you to make sales even when the customers don’t want it." ((in 32 reviews)); "Bad training "classes"" ((in 30 reviews)); "Unexperienced and unprofessional supervisors." ((in 26 reviews)); "$100 Bonus on your check if you meet the weekly star system goals posted." ((in 15 reviews)); "Managers have no clue what is happening and would rather be Social with other then doing work." ((in 12 reviews))

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InfoCision

InfoCision Customer Service (CSR) reviews

2.4

4% would recommend to a friend

(130 total reviews)

Craig Taylor

40% approve of CEO

36% positive business outlook

Ratings by category

2.8

Work/Life balance

2.8

Senior management

2.8

Career opportunities

2.7

Culture & values

1.9

Diversity & inclusion

1.6

Compensation and benefits

Customer Service (CSR) employees have rated InfoCision with 2.4 out of 5 stars, based on 130 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. InfoCision is rated 33% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

130 reviews

4.0

Jan 27, 2015

Gained New Respect

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Training was great. Honor Grad....met a lot of very nice people to include co-workers and supervisors. Flexible schedule to fit my needs was easily met. Really did not want to leave.

Cons

You are given one account to deal with.....mine was The NRA....did not like this account. People were sometimes very ill mannered and rude and would be very hard to deal with.

3.0

Mar 14, 2014

Good work environment, great incentives to achieve goals.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Supervisor's are easy to work with when starting out. Includes pay for performance rewards to enhance productivity. Rapid movement to other projects within the company.

Cons

Requires CSR's to push products on customer's that are living on fixed incomes. Needs more system interface training in a controlled environment. CSR's not trained to deal appropriately with irate customers.

2.0

Oct 1, 2013

High pressure

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Management & trainers are great

Cons

You must ask for people to use their credit cards for donations. Mandatory to ask more than once, even if the contributor says no credit card

Viewing 124 - 126 of 130 Reviews

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InfoCision reviews FAQs

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InfoCision

InfoCision Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Gained New Respect

Good work environment, great incentives to achieve goals.

High pressure

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