Is Infor a good company to work for as a Technical Support Analyst?

Technical Support Analyst professionals working at Infor have rated their employer with 4.6 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Infor employees being 3.9 out of 5 stars. Search open Technical Support Analyst Jobs at Infor now and start preparing for your job interview by browsing frequently asked Technical Support Analyst interview questions at Infor .

Does Infor pay Technical Support Analyst employees well?

Technical Support Analyst professionals rate their compensation and benefits at Infor with 3.6 out of 5 stars based on 32 anonymously submitted employee reviews. This is 2.8% better than the company average rating for salary and benefits. Find out more about Technical Support Analyst salaries at Infor.

How happy are Technical Support Analyst professionals working at Infor?

89% of Technical Support Analyst employees at Infor would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Technical Support Analyst professionals have also rated Infor with a 4.7 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.6 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Infor?

Software Engineer (544) , Senior Software Engineer (207) , Consultant (197) , Associate Software Engineer (181) , Associate Consultant (117) , Quality Assurance Analyst (116) , Senior Consultant (105) , Product Support Analyst (92) , Project Manager (90) , Business Analyst (80) , Manager (59) , Devops Engineer (52) , Account Executive (49) , Software Developer (44) , Technical Consultant (44)

What are the pros of working at Infor according to real employee reviews?

"The work life balance is good and you can clearly separate your personal from your professional life." ((in 568 reviews)); "Some of the people you work with are great otherwise I wouldn't have anything to say" ((in 312 reviews)); "Very diverse and good culture" ((in 258 reviews)); "Good Benefits and fast paced development" ((in 239 reviews)); "Salary is good and hike" ((in 211 reviews))

What are the cons of working at Infor according to real employee reviews?

"Management poor and politics more" ((in 228 reviews)); "No training and no one takes responsibility for anything." ((in 79 reviews)); "Poor leadership (especially recently)" ((in 65 reviews)); "upper management barely acknowledges the lead generation team" ((in 44 reviews)); "Frequent reorgs and layoffs" ((in 38 reviews))

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Infor Technical Support Analyst reviews

Item: Infor
Rating: 3
Author: Current employee - Technical Support Analyst

4.6

89% would recommend to a friend

(32 total reviews)

Kevin Samuelson

86% approve of CEO

40% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Work/Life balance

4.6

Culture & values

4.5

Career opportunities

4.2

Senior management

3.6

Compensation and benefits

Technical Support Analyst employees have rated Infor with 4.6 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Technical Support Analyst professionals have an excellent working experience there. Infor is rated 25% above average by Technical Support Analyst professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

32 reviews

4.0

Jan 5, 2015

Infor -- could be worse

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Able to work from home, good time off and flexibility. Excellent work/life balance. Benefits are OK

Cons

Increases have been low or non-existent for the past 10 years. No paid training. No promotions. No retirement other than a minimal 401k Match.

3.0

Jun 27, 2012

Good as IT experience but lot of confusion because of the internal policy

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Good IT company Good products Easy to work from home

Cons

Poor management Salary at the bottom of the market rate Bureaucracy Communication does not work Poor training

Viewing 31 - 32 of 32 Reviews

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Infor Technical Support Analyst reviews

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Ratings by demographic groups

Reviews by job title

Infor -- could be worse

Good as IT experience but lot of confusion because of the internal policy

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