Is Infor a good company to work for as a Technical Support Analyst?

Technical Support Analyst professionals working at Infor have rated their employer with 4.6 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Infor employees being 3.9 out of 5 stars. Search open Technical Support Analyst Jobs at Infor now and start preparing for your job interview by browsing frequently asked Technical Support Analyst interview questions at Infor .

Does Infor pay Technical Support Analyst employees well?

Technical Support Analyst professionals rate their compensation and benefits at Infor with 3.6 out of 5 stars based on 32 anonymously submitted employee reviews. This is 2.8% better than the company average rating for salary and benefits. Find out more about Technical Support Analyst salaries at Infor.

How happy are Technical Support Analyst professionals working at Infor?

89% of Technical Support Analyst employees at Infor would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Technical Support Analyst professionals have also rated Infor with a 4.7 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.6 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Infor?

Software Engineer (543) , Senior Software Engineer (207) , Consultant (197) , Associate Software Engineer (181) , Associate Consultant (117) , Quality Assurance Analyst (116) , Senior Consultant (105) , Product Support Analyst (92) , Project Manager (90) , Business Analyst (80) , Manager (59) , Devops Engineer (52) , Account Executive (49) , Software Developer (44) , Technical Consultant (44)

What are the pros of working at Infor according to real employee reviews?

"The work life balance is good and you can clearly separate your personal from your professional life." ((in 584 reviews)); "Some of the people you work with are great otherwise I wouldn't have anything to say" ((in 296 reviews)); "Very diverse and good culture" ((in 263 reviews)); "Good Benefits and fast paced development" ((in 252 reviews)); "Salary is good and hike" ((in 226 reviews))

What are the cons of working at Infor according to real employee reviews?

"Management poor and politics more" ((in 222 reviews)); "No training and no one takes responsibility for anything." ((in 78 reviews)); "Poor leadership (especially recently)" ((in 67 reviews)); "upper management barely acknowledges the lead generation team" ((in 43 reviews)); "Frequent reorgs and layoffs" ((in 36 reviews))

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Infor

Part of Koch

Infor Technical Support Analyst reviews

4.6

89% would recommend to a friend

(32 total reviews)

Kevin Samuelson

86% approve of CEO

40% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Work/Life balance

4.6

Culture & values

4.5

Career opportunities

4.2

Senior management

3.6

Compensation and benefits

Technical Support Analyst employees have rated Infor with 4.6 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Technical Support Analyst professionals have an excellent working experience there. Infor is rated 25% above average by Technical Support Analyst professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

32 reviews

2.0

May 30, 2018

Good company if you just want a paycheck

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Very flexible working hours Home office Friendly management Salary is decent even if you have no IT background

Cons

Absolutely no training Everybody within the company seemingly hates each other Expected to learn on your own but never given the resources to do so Older colleagues seemingly withhold information from you as job security for them The ticketing system often needs 5 pages to explain how to transfer an incident and keeps becoming more complicated

1.0

May 29, 2018

Job mismatch

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Not strict when it comes to leaves and tardiness (some employees seem to have unlimited leaves)

Cons

They make you do a lot of things not related to your skills or previous experience and they do not provide enough training

4.0

Apr 19, 2016

Product Support Analyst

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

- Work from home - Awesome co-workers depending on your team - Laid back environment - 401k matching

Cons

- No room to grow or advance - Little to no training - Very clique-ish

Viewing 25 - 27 of 32 Reviews

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Infor Technical Support Analyst reviews

Ratings by category

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Reviews by job title

Good company if you just want a paycheck

Job mismatch

Product Support Analyst

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