Is Infor a good company to work for as a Technical Support Analyst?

Technical Support Analyst professionals working at Infor have rated their employer with 4.6 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Infor employees being 3.9 out of 5 stars. Search open Technical Support Analyst Jobs at Infor now and start preparing for your job interview by browsing frequently asked Technical Support Analyst interview questions at Infor .

Does Infor pay Technical Support Analyst employees well?

Technical Support Analyst professionals rate their compensation and benefits at Infor with 3.6 out of 5 stars based on 32 anonymously submitted employee reviews. This is 2.8% better than the company average rating for salary and benefits. Find out more about Technical Support Analyst salaries at Infor.

How happy are Technical Support Analyst professionals working at Infor?

89% of Technical Support Analyst employees at Infor would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Technical Support Analyst professionals have also rated Infor with a 4.7 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.6 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Infor?

Software Engineer (543) , Senior Software Engineer (207) , Consultant (197) , Associate Software Engineer (181) , Associate Consultant (117) , Quality Assurance Analyst (116) , Senior Consultant (105) , Product Support Analyst (92) , Project Manager (90) , Business Analyst (80) , Manager (59) , Devops Engineer (52) , Account Executive (49) , Software Developer (44) , Technical Consultant (44)

What are the pros of working at Infor according to real employee reviews?

"The work life balance is good and you can clearly separate your personal from your professional life." ((in 568 reviews)); "Some of the people you work with are great otherwise I wouldn't have anything to say" ((in 312 reviews)); "Very diverse and good culture" ((in 258 reviews)); "Good Benefits and fast paced development" ((in 239 reviews)); "Salary is good and hike" ((in 211 reviews))

What are the cons of working at Infor according to real employee reviews?

"Management poor and politics more" ((in 228 reviews)); "No training and no one takes responsibility for anything." ((in 79 reviews)); "Poor leadership (especially recently)" ((in 65 reviews)); "upper management barely acknowledges the lead generation team" ((in 44 reviews)); "Frequent reorgs and layoffs" ((in 38 reviews))

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Infor

Part of Koch

Infor Technical Support Analyst reviews

4.6

89% would recommend to a friend

(32 total reviews)

Kevin Samuelson

86% approve of CEO

40% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Work/Life balance

4.6

Culture & values

4.5

Career opportunities

4.2

Senior management

3.6

Compensation and benefits

Technical Support Analyst employees have rated Infor with 4.6 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Technical Support Analyst professionals have an excellent working experience there. Infor is rated 25% above average by Technical Support Analyst professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

32 reviews

2.0

Oct 31, 2021

Chaos is a ladder

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Lots of free time If you know how to play old-school corporate game, you'll thrive in the company

Cons

Old-school boring corporate, think of it what you will.

4.0

Jul 19, 2021

Review

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Great Direct Management that rewards employees, keeping them motivated

Cons

Upper management doesn't understand the positions or processes, which makes for rules and structure which do not seem necessary.

3.0

Jun 24, 2021

Company was good at first.

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

- Company allowed employees to work from home since the start of pandemic. - Great for fresh graduates and people who are new to the IT industry.

Cons

- Workload becomes heavy and sometimes you get to work outside of your specified job. - Low salary increase rates. - Hard to be promoted.

Viewing 16 - 18 of 32 Reviews

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Infor Technical Support Analyst reviews

Ratings by category

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Chaos is a ladder

Review

Company was good at first.

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