InformData reviews

The pay to begin with is insulting on every level of employment, and they are daily trying to cut that too. we were promised so many things (including transparency) and lied to at every turn. Then, we were told "it's inappropriate to talk about pay" in an effort to keep us quiet. Even "incentives" are awful and used to pit employees against eachother, encouraging burnout, and sacrificing quality and morale. So much for work/life balance. Benefits are worse than pay. There's no real teamwork here. Just micromanaging supervisors passing along orders from management. They are "committed to get it right" with the culture but noone's believing that either. It's so toxic here the only culture is based through trauma bonding bc we're all treated so poorly. Departments don't know how to communicate between eachother and everyone's too busy doing charts and having meetings to actually focus on the one thing that brings revenue. everything is pushed on to the next person. Most of the supervisors/managers lack basic skills such as email etiquette and seem to be chosen based on favorites or budgets, not on capabilities, skills, or even tenure. lol @HR. This place sets themselves up for lawsuits on the daily, either as a result of how they treat us, or due to the nature of the product we offer and the negligence. They are slowly outsourcing us overseas. So none of it really matters anyway. Great idea for a patriotic company who claims to be military friendly. This is not a place to try to make a career. This is barely a place for a first job. There is no safety at this company. But if you're desperate for a place to work and McDonalds is at full staff, clock in, do the bare minimum to not get paid, and clock out. smile and nod at the constant stupidity and do not get invested, go for promotions, ask questions, or give feedback. Positions get eliminated for the people who point out the bad stuff. They want "yes men" willing to sacrifice yourself to work mandatory OT, not question authority and not make waves, they don't want actual qualified employees they have to respect. That's why people only speak out on Glassdoor and the five star reviews are faked or employees from overseas. This company has greatly failed the employees, and is doing a huge disservice to the industry as a whole.

Informdata has some pretty decent standards for verification specialists to uphold. Most of the time it’s a bit of work to meet the minimum. Some days it’s downright impossible. Some days it’s just a roll of the dice if you get a hold of the proper HR people to verify employment or education. But the stats are done monthly, so you can have great days and you can have bad days, and they will level each other out. Soon we will have an incentive plan to get paid a little extra. Also, quality is a HIGH priority. You cannot get away with fudging anything. This is a company that thrives on integrity. Employees get report cards every month. Verification specialist are required to have a certain amount of “closes and touches” per hour and a certain amount of points for quality. Closes and touches mean closed cases and number of cases worked on. Quality has several areas you are graded on. If you don’t meet standards, you get put in a Performance Improvement Plan. There, you get coaching from your supervisor and then have someone doing shadow calls with you for an hour. It’s actually pretty helpful as they can give you feedback on how to do better. Then you have to meet standards again to pass the PIP. If you fail, you lose your job. It’s pretty stressful to think about it, but that motivates me to meet my goals. Starting pay isn’t great. I only work part-time hours for now. But I just got my yearly raise and it was respectable. I was one of 5 specialists on my team to get the max percentage raise. Also, even the part-time employees get some paid holidays and can accrue paid time off every pay period.