Inizio reviews

3.2

54% would recommend to a friend

(434 total reviews)

Paul Taaffe

63% approve of CEO

49% positive business outlook

Inizio has an employee rating of 3.2 out of 5 stars, based on 434 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

434 reviews
1.0
May 27, 2025

Terrible Company to Work For

Recommend
CEO approval
Business Outlook

Pros

Working from home is just about the only perk. This job is only good for use as a stepping stone into the WFH world for nurses. It is not sustainable as a long term position.

Cons

Awful management practices, impossible KPI demands with constant program changes and script updates and new ways things must be done with little to no training on the new changes. Constant new responsibilities without increased pay. Poor initial training program. Rude impersonal management and terrible policies for employees. NO excused absences even with surgery or hospitalization. Constant micromanagement by managers who talk down to employees and give empty platitudes. No recognition for excellent patient care just criticism for taking too much time to help patients or not using the right words to trigger the AI system that grades calls. Nurses are treated badly and the turnover rate is HUGE as a result.

2.0
Feb 15, 2024

Look elsewhere for a stable work environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary is still within a competitive market range. Remote workers that live beyond a 30 mile radius of an office are still allow remote work privileges.

Cons

Before the acquisition, this used to be a fun place to work. Challenging in the way that all communications agencies can be challenging, but kind people and a lot of heart for the employees. That said, those days are far gone. Inizio came in and stripped this place down to an environment where you better have a 90%+ utilization rate or you're likely to be "randomly selected" as one of what seems to be multiple rounds of layoffs. Layoffs have also lead to short staffing with no backfill, causing client accounts to tailspin from mistakes caused by staff stretched too thin across multiple accounts. No bonuses, no travel or prodev funding unless a client is paying for it, no WFH stipends, only minimal pay raises tied to performance. Benefits were cut pretty dramatically this year to save money (less comprehensive coverage with higher employee contributions). They're also implementing a strict RTO policy for people near an office which has further eroded morale. People are feeling burnt out, disconnected from the decisions of the holding company overlords, and bogged down by administrative head aches created by mushing a bunch of separate agencies together with no operational foresight. I strongly encourage people to steer clear unless the leadership and ownership significantly turns over.

1.0
Mar 24, 2025

Terrible

Recommend
CEO approval
Business Outlook

Pros

None, I was stressed and anxious every day.

Cons

I was shoved into a role after a PE acquisition and consequent re-org. Being in HR, I saw how little the leadership actually care about the people across the company. I heard the CEO say employees should “feel grateful” for being paid bonuses they earned, witnessed a structure get forced across the company, and was constantly stressed because of lack of support. Would not recommend working here.

Viewing 4 - 6 of 434 Reviews

Glassdoor has 519 Inizio reviews submitted anonymously by Inizio employees. Read employee reviews and ratings on Glassdoor to decide if Inizio is right for you.