Is InnoSource a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InnoSource have rated their employer with 4.0 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of InnoSource employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at InnoSource now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InnoSource .

Does InnoSource pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InnoSource with 3.0 out of 5 stars based on 27 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InnoSource.

What are the top reviewed jobs at InnoSource?

Customer Service Representative (34) , Recruiter (20) , Order Management Specialist (5) , Customer Service Representative (CSR) (4) , Dispatcher (4) , Manager (4) , Recruiting Coordinator (3) , Administrative Assistant (2) , Business Analyst (2) , Call Center Representative (2) , Customer Service (2) , Customer Service (CSR) (2) , Freight Pay Analyst (2) , Shift Supervisor (2) , Tire Technician (2)

What are the pros of working at InnoSource according to real employee reviews?

"The pay in my department was decent" ((in 11 reviews)); "Great people you get to meet and work with!" ((in 9 reviews)); "great culture, awesome team, upper management is caring and understanding of work/life balance , the company as a whole really sticks to their core principles" ((in 7 reviews)); "Theyre ok and stuff and let you work from home" ((in 5 reviews)); "Relaxed, friendly work environment" ((in 4 reviews))

What are the cons of working at InnoSource according to real employee reviews?

"Benefits were not great" ((in 13 reviews)); "Insurance for the employee themselves is cheap but don't think about adding anyone else." ((in 6 reviews)); "There was no training to speak of" ((in 5 reviews)); "Long hours" ((in 4 reviews)); "Job security an issue with some groups, could have better communication, could use better incentives for good work." ((in 4 reviews))

InnoSource Customer Service (CSR) reviews

4.0

62% would recommend to a friend

(27 total reviews)

Chad Delligatti

78% approve of CEO

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (27 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated InnoSource with 4.0 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. InnoSource is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

27 reviews

3.0

May 26, 2023

if you have kids under “school age” might not be for you.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

work from home opportunity, starting out.

Cons

back to back incoming calls, no down-time, not childcare friendly. they make you come in on days you may not be scheduled due, like an “on-call” shift but if you don’t show — you’re in trouble.

InnoSource Response

3y

Thank you for the feedback and expressing your concerns. If you would like to provide us with more detailed information please reach out to hr@innosource.com. Thank you, again.

5.0

May 11, 2023

Great Job!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home & associate training

Cons

No sign on bonus and complex problems

InnoSource Response

3y

Thank you so much for the feedback! We’re glad you are enjoying working with InnoSource!

1.0

Apr 21, 2023

Awful

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Remote work after training. Long days

Cons

High workload. Terrible managers. Awful company

InnoSource Response

3y

Thanks for sharing your feedback. We’re sorry your experience did not live up to your expectations. If you wish to share more comments or suggestions, please reach out to hr@innosource.com. Thank you.

Viewing 7 - 9 of 27 Reviews

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InnoSource Customer Service (CSR) reviews

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Reviews by job title

if you have kids under “school age” might not be for you.

Great Job!

Awful

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