Is InnoSource a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InnoSource have rated their employer with 4.0 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of InnoSource employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at InnoSource now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InnoSource .

Does InnoSource pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InnoSource with 3.0 out of 5 stars based on 27 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InnoSource.

What are the top reviewed jobs at InnoSource?

Customer Service Representative (34) , Recruiter (20) , Order Management Specialist (5) , Customer Service Representative (CSR) (4) , Dispatcher (4) , Manager (4) , Recruiting Coordinator (3) , Administrative Assistant (2) , Business Analyst (2) , Call Center Representative (2) , Customer Service (2) , Customer Service (CSR) (2) , Freight Pay Analyst (2) , Shift Supervisor (2) , Tire Technician (2)

What are the pros of working at InnoSource according to real employee reviews?

"The pay in my department was decent" ((in 11 reviews)); "Great people you get to meet and work with!" ((in 9 reviews)); "great culture, awesome team, upper management is caring and understanding of work/life balance , the company as a whole really sticks to their core principles" ((in 7 reviews)); "Theyre ok and stuff and let you work from home" ((in 5 reviews)); "Relaxed, friendly work environment" ((in 4 reviews))

What are the cons of working at InnoSource according to real employee reviews?

"Benefits were not great" ((in 13 reviews)); "Insurance for the employee themselves is cheap but don't think about adding anyone else." ((in 6 reviews)); "There was no training to speak of" ((in 5 reviews)); "Long hours" ((in 4 reviews)); "Job security an issue with some groups, could have better communication, could use better incentives for good work." ((in 4 reviews))

InnoSource Customer Service (CSR) reviews

4.0

62% would recommend to a friend

(27 total reviews)

Chad Delligatti

78% approve of CEO

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (27 reviews)

Ratings by demographic groups

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Customer Service (CSR) employees have rated InnoSource with 4.0 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. InnoSource is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

27 reviews

5.0

Jun 6, 2025

Great company to work for and with!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great people you get to meet and work with!

Cons

Benefits package was a little expensive but thats with most companies these days.

2.0

Aug 29, 2024

Not all they're cracked up to be.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They have some really nice people working for them, don't get me wrong.

Cons

But the way they hire and manage is beyond scattered. They don't tell you everything about the job before you are hired and so when you actually get to work there are surprises you were not ready for. Benefits are way overpriced and not that great and even though you pay for them out of each paycheck, the last day you work is the last day you have benefits, which I've never encountered before. Basically I feel like you have to jump through hoops with them to get a mediocre job that is not what you expect. I wouldn't go through them again.

4.0

Jul 10, 2023

Good until Pandemic

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a good paying job for the industry, and the company seems to listen to its employees. All customer support jobs are stressful, and I feel like they acknowledge this and try to mitigate it. I've worked other phone jobs, and none of the others seemed to care like Innosource does.

Cons

After Covid it's almost impossible to meet empathy requirements. They take a personality trait and try to force it into a list of rules. It's incredibly stressful. I would work there again, except I want to work from home.

InnoSource Response

3y

Thank you so much for the detailed feedback! We really appreciate you taking the time to share your experience with us. Thanks again!

Viewing 4 - 6 of 27 Reviews

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InnoSource

InnoSource Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great company to work for and with!

Not all they're cracked up to be.

Good until Pandemic

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