Is Insomnia Cookies a good company to work for?

Insomnia Cookies has an overall rating of 3.1 out of 5, based on over 1,108 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 33% of employees would recommend working at Insomnia Cookies to a friend and 23% have a positive outlook for the business. The best reviews about Insomnia Cookies have been left by employees working as Marketing Representative , Cashier and Manager In Training (MIT) .

Does Insomnia Cookies pay their employees well?

According to anonymously submitted Glassdoor reviews, Insomnia Cookies employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Insomnia Cookies. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Insomnia Cookies?

33% of Insomnia Cookies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Insomnia Cookies 2.8 out of 5 for work life balance, 2.7 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Insomnia Cookies?

Baker (133) , Shift Lead (110) , Shift Leader (102) , Delivery Driver (50) , Store Manager (25) , Driver (22) , Cookie Crew Member (20) , Marketing Representative (20) , Manager (16) , Store Operations Manager (15) , Assistant Manager (13) , Bakery Clerk (11) , General Manager (11) , Manager In Training (MIT) (11) , Cashier (10)

What are the pros of working at Insomnia Cookies according to real employee reviews?

"Free cookies after your shift and very flexible." ((in 100 reviews)); "The pay was decent and the job was easy" ((in 76 reviews)); "going at times, and most of my personal coworkers are good people and easy to get along with." ((in 47 reviews)); "The people were great!" ((in 34 reviews)); "Flexible scheduling Low" ((in 27 reviews))

What are the cons of working at Insomnia Cookies according to real employee reviews?

"Late night Hours poor management" ((in 98 reviews)); "Exetremely late hours that are horrible for college students; too busy to ever have ti me for homework." ((in 68 reviews)); "depends on who the manager is (current one is bad)" ((in 37 reviews)); "Upper Management did not care about the well" ((in 35 reviews)); "No training provided; had to figure everything out on my own." ((in 9 reviews))

What are employees saying about Insomnia Cookies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Insomnia Cookies layoffs and their outlook for job security at Insomnia Cookies in 2026.

What are the top reviewed Insomnia Cookies locations?

Philadelphia , New York , Chicago , Atlanta , Charlotte , Baton Rouge , Boston , Columbia , Athens , Cincinnati , Tallahassee , Champaign , Milwaukee , Chapel Hill , Raleigh , Blacksburg , Kansas City , West Lafayette , Columbus , Baltimore , College Park , Birmingham , Richmond , Oshkosh , Louisville , Boone , Indianapolis , Muncie , Orlando , East Lansing

Insomnia Cookies reviews

3.1

33% would recommend to a friend

(1,046 total reviews)

Seth Berkowitz

26% approve of CEO

23% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.8

Work/Life balance

2.7

Culture & values

2.6

Compensation and benefits

2.4

Career opportunities

2.3

Senior management

Insomnia Cookies has an employee rating of 3.1 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Insomnia Cookies employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jul 20, 2017

horrible company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

flexible schedule discount on cookies free lunch on fridays

Cons

The COO is rude and disrespectful. Low salaries Not room for growth

Insomnia Cookies Response

9y

I'm glad you enjoy the pros you outlined. As for the cons, I'm sorry we seem to not be connecting. Given our open door policy and family environment I'm surprised you haven't already come talk to me about what's bothering you. Please reach out so we can speak, I'd reach out myself, but you did this anonymously. I'm eager to resolve any issues you have with me or the company. Thanks for your continued hard work!

1.0

Jun 6, 2017

Horrible Management

Shift leader

Recommend

CEO approval

Business Outlook

Pros

Half off purchases once a day when under a specific price range.

Cons

Only way to contact hr is through email, if you are part time you will never reach enough hours to make the benefits, lied to everyone in the store when hired about the amount of hours they would get, continues to hire even though there are current employees who have less than 10 hrs a week and some who won't even get a single shift, drivers are contracted and not given a breakdown of what they make each shift even though the pay changes depending on if they are delivering or waiting in store, availability is ignored when making the schedule, the same complaints by multiple employees continually ignored, multiple safety issues ignored even when brought up by multiple people, multiple health code violations, schedules are not given to employees you must come into the store to find out when you work and the schedule is changed randomly throughout the week with no notification

Insomnia Cookies Response

9y

Sorry to hear you didn't enjoy your experience, thanks for the feedback.

1.0

Apr 7, 2017

Terrible workplace

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free cookie per shift Got to sit in my car and watch youtube for 8 hours and get paid.

Cons

Cheated us out of wages Stole gratuity Wouldn't pay for parking tickets due to a lack of reserved parking space.

Insomnia Cookies Response

9y

I'm glad you enjoyed the free shift cookie. I will not take your claim of wage and tip theft lightly. Please email Hr@insomniacookies.com with the specifics so it can be rectified if it occurred. This would not be tolerated in the organization! Thanks and good luck to you!

Viewing 34 - 36 of 1,046 Reviews

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Jobs at Insomnia Cookies