Insomnia Cookies reviews

They pay shift leaders a measly rate to be in there until 4am yet I bet the owners and high managers don’t know what it’s like to get paid so little and work until that late. Tip jar can be taken away if they’re not pleased, they don’t care about the people that work for them. Managers are idiots who don’t pay attention. You’d be better off buying and working at their competitors.

The hours were terrible. There were days where I would work in the morning from 8-10am, then get called in for a night shift from 8pm to 3:30am because a co-worker fell through. There were shifts I worked where I was alone in the store left to run everything. Meaning that I had to run the cash register, bake all of the cookies, put together delivery orders, and wash all the pans alone. Having a commercial oven loudly buzz at you while you are handling a line of 4 customers is stressful. The company is incredibly wasteful. We'd end the night shift with 20-60 cookies left unsold, and we were required to throw them all away. Under no circumstance could we take them or give them to the homeless. My co-workers were all terrified of being caught doing something wrong by the 5 cameras in the store. In our training, they all got the impression that the company was watching our every action. This was not the case. I got "undercover boss'ed" by the regional director working a shift at around midnight. He did not tip. Pay was not good.