Is InteLogix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InteLogix have rated their employer with 3.5 out of 5 stars in 254 Glassdoor reviews. This is a lower than average score with the overall rating of InteLogix employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at InteLogix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InteLogix .

Does InteLogix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InteLogix with 3.6 out of 5 stars based on 254 anonymously submitted employee reviews. This is 8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InteLogix.

How happy are Customer Service (CSR) professionals working at InteLogix?

52% of Customer Service (CSR) employees at InteLogix would recommend their employer to a friend. This rating has increased by 51% in the past 12 months. Customer Service (CSR) professionals have also rated InteLogix with a 3.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.5 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at InteLogix?

Customer Service Representative (212) , Account Representative (108) , Customer Service Representative (CSR) (38) , Unit Manager (26) , Collections Specialist (23) , Call Center Representative (20) , Collections Representative (18) , Collections Agent (14) , Debt Collector (14) , Customer Service (11) , Human Resources Manager (11) , Manager (11) , Financial Services Representative (10) , Fraud Analyst (9) , Collector (8)

What are the pros of working at InteLogix according to real employee reviews?

"GC stayed open through all of covid, created work from home options early on, they also work hard to keep their employees." ((in 45 reviews)); "Great coworkers, will always get your 40 hours" ((in 27 reviews)); "Flexible schedules Job was easy Met a lot of nice representatives (friends)" ((in 21 reviews)); "Ability to adjust schedule because hours are flexible" ((in 20 reviews)); "Good bonuses (after 90 days) fun winter activities for holidays" ((in 19 reviews))

What are the cons of working at InteLogix according to real employee reviews?

"ownership/board members and low pay" ((in 104 reviews)); "Poor management fired easily System" ((in 86 reviews)); "Managers have spies that listen for loud talkers and are reported." ((in 34 reviews)); "Long and bad training as well" ((in 31 reviews)); "The benefits offered are too expensive." ((in 31 reviews))

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InteLogix

InteLogix Customer Service (CSR) reviews

3.5

52% would recommend to a friend

(254 total reviews)

Mario Baddour

83% approve of CEO

60% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Culture & values

3.5

Work/Life balance

3.3

Senior management

Customer Service (CSR) employees have rated InteLogix with 3.5 out of 5 stars, based on 254 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. InteLogix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

254 reviews

1.0

Dec 6, 2014

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Steady pay and overtime opportunities, paid training

Cons

Non flexible and unstable schedule, unfair treatment from supervisors, poor benefit opportunities

4.0

Oct 15, 2014

It was ok, it could've been a lot better.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working under the Apple project for almost a year, there was a lot of fun stuff in the place. Some pros were: - low call volume on weekends - casual dress code - bonuses for top 10 every month - lots of potlucks (I got hella fat working here) - buybacks on occurrences if you had perfect attendance for the week/month - benefits were ok, didn't get them until after 90 days, along with $7.50 to $8.00 raise.

Cons

Despite being a top 10 agent throughout the course of working there, a lot of things that happened there didn't really bother me. Some gossip here and there is present anywhere you go, however, opportunities to advance were scarce. A lot of the STL and UMs had their jobs secured and there was never an opening to advance. One thing I did notice was the tons of babying and blatant favoritism towards people who had abysmal survey and QA scores; these people were usually off flirting around with STL/UMs to get by their duties and were allowed to continue working there. Miscommunication between upper management was indeed a driving factor in getting the place shutdown and lot of us laid off.

5.0

Aug 7, 2014

its a Great place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

you are in the AC all day. they give you split shift and pay 8.00 $ and hour.

Cons

if you have a customer service skills and know how to handle people, then you should be good working here.

Viewing 247 - 249 of 254 Reviews

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Jobs at InteLogix

Customer Service Representative - Remote

Customer Service Representative - Remote

Customer Service Representative Onsite

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Customer Service Representative

InteLogix reviews FAQs

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InteLogix

InteLogix Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service Representative

It was ok, it could've been a lot better.

its a Great place to work.

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