InteLogix Customer Service (CSR) reviews

3.5

52% would recommend to a friend

(254 total reviews)
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Mario Baddour

83% approve of CEO

60% positive business outlook

Customer Service (CSR) employees have rated InteLogix with 3.5 out of 5 stars, based on 254 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. InteLogix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

254 reviews
2.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Thorough training for 4 weeks and 4 weeks of actual on-the-phone training with assistance from co-workers

Cons

Depending on your TL, it could be helpful or not.

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InteLogix Response
1mo
Thank you for sharing this feedback and for your commitment during your first year at InteLogix. We're glad to hear that your training experience, in both environments, was a positive one. At InteLogix, we are invested in building a thorough onboarding process and it's great to know that came through for you. We also hear your concern about the consistency of support from team leaders. Providing reliable, effective leadership across all teams is important to us, and feedback like yours helps us identify where gaps may exist. We encourage you to reach out to our HR team at HR@intelogix.com to learn more about your specific experience. Your perspective plays a direct role in helping us improve our workplace and the overall employee experience.
3.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The managers are some of best I have ever had. When you need help they are always willing to step up and help.

Cons

Sometimes mandatory overtime is inconvenient.

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InteLogix Response
2mo
Thank you for sharing this! We're proud of our management teams and glad that support has been a consistent part of your experience. Feedback like yours is exactly what has earned InteLogix a Great Place To Work® certification. We also noted your comment on mandatory overtime, and we will continue to evaluate how we staff and schedule our teams. We appreciate you being part of our team.
3.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

very simple tasks, overtime opportunity, amazing customers

Cons

low pay, support can be better during training

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InteLogix Response
4mo
Thank you for sharing your experience. We appreciate you highlighting that opportunities for overtime and positive customer interactions stood out. InteLogix works to provide competitive wages in all geographies we support, and matches these wages based on complexity. Thank you for your feedback as it relates to the training process. Your feedback helps us continue evaluating how we support employees as they get started in their roles.
Viewing 1 - 3 of 254 Reviews

Glassdoor has 1,232 InteLogix reviews submitted anonymously by InteLogix employees. Read employee reviews and ratings on Glassdoor to decide if InteLogix is right for you.