Intercom is a special place to be
Pros
Since I joined Intercom, many moons ago, we have been through many cultural shifts, business focus changes, market ups and downs, hiring freezes but also huge growth times. Few things all of these times had in common are amazing camaraderie, transparent communication, frequent business updates and care from the Leadership team and everyone working here. I've had my fair share of promotions, worked my way up and always, but absolutely always, felt recognised, well compensated and seen at Intercom. We also have a very special thing going at Intercom CS and a unique opportunity to work closely with the product team due to being a Support focused company. A fantastic place to do the best work of your career!
Cons
We work really fast and move super quickly and with impatience. While this is mostly exciting and rewarding there are days and weeks or periods in one's life when you would just like things to be slower, or even just "normal" pace? We didn't have many of those. At this stage I'm not sure I would know how to work slowly or by taking one thing at the time, I'm an addict of the busyness we've created.