Pros
Clear strategy, the entire company focused on a single goal, and an insane opportunity to change the entire Customer Service industry. We are really well-positioned to build the top AI-first support product—a genuine opportunity to be a breakout technology product of the GPT era. Culture is a mix of nice people who are ambitious and serious about building a great product and company. Standards are high. Everyone is aligned and focused. The energy in the company right now (May 23) is *high*.
Cons
Change management in recent months with the CEO change, which other reviews allude to. It did indeed cause a bunch of internal strife for people who were not on board with changing into a more focused company. But ask anyone here today: it is well and truly over now, there is genuinely minimal drama, and we're delivering. We are smack bang in the middle of a giant AI opportunity, which means that our product strategy is evolving fast which sometimes requires rapid replanning.
