Pros
Intercom is kind, inclusive, authentic, and honest. It is a company where our Exec and Directors work to know you as an individual, understand your challenges, listen to your feedback and invest in your development. I've been here 2.5 years and can honestly say I feel like I can be myself here and that the company cares about my career. There is a lot of fruitful collaboration between teams, that was strengthened this year even against COVID. And the benefits are both generous and realistic for what the population needs - they are always looking to add more and not stringent.
Cons
We can move slowly, especially when Leaders or Exec want to weigh into decisions. Likely a result of our size, our Exec and Directors are very involved which can act as a block to move as quickly as employees or customers are asking. It is because they want to be intentional, but the pace can sometimes hurt us.
