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Intercontinental Exchange

Engaged Employer

Intercontinental Exchange reviews

3.2

48% would recommend to a friend

(1,936 total reviews)
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Jeffrey C. Sprecher

55% approve of CEO

52% positive business outlook

Intercontinental Exchange has an employee rating of 3.2 out of 5 stars, based on 1,936 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercontinental Exchange employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Feb 26, 2019

Don't believe the hype

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

For those that have been there a long time, the pay was decent but likely you're being pushed out (or already have been) by management cost cutting.

Cons

The culture is terrible. If you succeed you won't receive any thanks. You were hired because they thought you were smart and success is expected of you. If you fail, you'll be fired without hesitation because they don't care. Don't expect fanfare, assistance, training, or much of anything. You're just another cog in the wheel. You'll be replaced when you break, fail, or whenever they feel like it. The HR department is just awful. They exist solely to protect the interests of the company and not represent the interests the employees in any way. There is no concept of employee assistance, development, succession, etc. The lack of understanding even basic people management is apparent in the review process which is 100% geared against the employee, or the joke of a "survey" they send when people leave the company. There is no follow up, no in person interview, because the outcome isn't viewed as relevant. HR is just happy you're gone. In general the technology is falling behind, or at least it was while I was there. Very slow to embrace new technology, no use of consultants or outside expertise, because they believe ICE is the greatest thing since sliced bread, (it isn't.) Death by spreadsheet, decades old technology in some instances. Things aren't upgraded because the teams are so spread thin they can't do anything other than just maintain or integrate from the most recent acquisition which averages about every 6 months. You'll be working nights and weekends routinely. If you want a life, don't work here. Again, you're a cog in a wheel, no one cares if you burn out. You'll be replaced. ICE paid better than most, we all made the deal with the devil and lived with the consequences. I don't recall speaking with anyone that actually enjoyed working there.

1.0
Sep 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Good cafeteria. Office is on interstate.

Cons

Long working hours (Strictly 9 hours). No work from home policy. After office support. Weekend work. Stressful, toxic and politicized work environment. Self serving incompetent mangers treat team members like trash. No knowledge sharing among team members. No documentation. Learn the system hard way. Compared to number hours you work (9 hours + After office support+ Weekend work) the bonus (~15-20%) is a peanut. No career progression at all. High turnover rate.

2.0
Feb 6, 2018

Manager

Recommend
CEO approval
Business Outlook

Pros

Good people to work with, they will lean on you to do as much as you can. Relatively flat structure. Decent work life balance. Used to be very innovative with a startup culture. Benefits are good.

Cons

ICE used to be a very good place to work, but has been going downhill recently. They no longer seem to value their employees and prefer to keep head count as small as possible. As a result, innovation is stifled because everyone is doing two or three jobs to fill gaps left by people who leave the company. Additionally, they do little to retain their top people, and will aggressively avoid compensating people who take on larger roles. This year ICE cut all equity bonuses while slightly raising our cash bonuses and sold it as an "exciting change", as if we couldnt do the math (we're fantastic at financial modeling). To make things worse, they did this retroactively in December. Many employees wrote HR and told their managers that they were unhappy with the change, but nothing was done. Lots of good people are heading for the exits.

Viewing 16 - 18 of 1,936 Reviews

Glassdoor has 2,042 Intercontinental Exchange reviews submitted anonymously by Intercontinental Exchange employees. Read employee reviews and ratings on Glassdoor to decide if Intercontinental Exchange is right for you.