I make sure to post my review every year since I left since this company is that bad. I will continue to do so for the rest of my time till I retire as the treatment I received at this company deserves to be noticed. Pros absolutely nothing is positive besides being able to make maybe $10/hr from home. initially for 1-3 months you will make more but after that the commission structure has 10 data points to give you 10 different reasons you aren't in the top tier for a commission payout. Cons This company advertised the original role as a 100% commission based role and having worked data analytics for 5 years and after having to keep individual records of each of my sales and using conditional formatting I was able to figure out that they were sending off my warm leads to other favorite sales representatives. This is a list of the types of problems in my experience you can expect on a day to day at Intoxalock for any prospective employees: 1.) This entire companies culture and values is completely fake. They really try to drive it home that they have corporate values but I urge anyone applying to this company to reconsider. 2.) Upper management and Middle management have had a very long relationship which is very close knit which is usually fine however, when the culture of the company is built off of keeping Data away from its sales reps such as how many orders you place and how much revenue you are due to make each pay period, they do a very good job at keeping most things under wraps.
Each manager echoes down Upper managements response to your questions regarding pay, but in fact each report this company sends out is ultimately fake or padded just depending on who they decide to pay more to each pay period. If they dislike you your sales numbers will show because they will simply make up wrong information and send it to you because the files are typed write into email like the 90s. 3.) After recognizing their discrepancies and voicing them they retaliated against me in the form of sending me 4 times the amount of leads and callers as every other representative on the team, no matter how many times I asked for an even distribution to these calls. I even continued to work and delivered being the top installations and started accounts on the team. My issue happened when I realized that my pay stayed the same and there was no increase in pay. No matter what happened Intoxalock doesn’t let your pay get higher than whatever pay they feel like locking you in to and after my repeated voicing of my concerns regarding illegitimate data and inconsistent pay they continued to lower my pay more and more and more. My pay after working 80 hours a week got as low as $1000 when I had never said anything my pay was at $4000 on average monthly and it should’ve been higher given the “commission structure” presented to me. Working receiving a call on average every 9 minutes for 40 hours a week non stop can begin to frustrate an employee especially when at that same company prior to voicing any concerns they were receiving 4 calls every 60 minutes and making almost $5000 a month. After speaking to other employees I realized that they usually reel new hires in in that manner and switch up the compensation on them each time no matter what. This is a practice this company engages in. (I was receiving 4 times the amount of leads as each representative for 4 months and being paid $1000 every two weeks, while other representatives were working half the amount of time and being paid double and triple this amount). 4.) Being a professional I documented all communication for 4 months and pay and records of sales and produced a case for HR which was met with minimal assistance. I was moved to another department and it resulted in the same form of mistreatment at a larger scale. The managers colluded togetheranagers colluded togetheranagers colluded together and began to independently write me harassing messages. On every shift I worked they had an assigned manager watch my phone line and constantly switch my status of my phone to available immediately after each call, not allowing even the normal allowed time in between calls to notate an account. 6.) The call queue is controlled manually and there are certain channels in which they get leads from that have higher probability to close, these specific leads are given to you evenly distributed in between their calls from the other channel which is basically representatives asking for pricing. The channel that callers call in from requesting pricing is basically a very low probability sales line and they are aware of this, and then they have the other line which is almost 97% close rate. Usually these are distributed fairly evenly so that the representative doesn’t know that they are just “taking orders”, but after I mentioned the discrepancy in data and lack of transparency as well as uneven distribution in pay and leads to me, I recognized a new way they would start to harass me. They began only sending me 100% new callers from the queue of callers that only wanted pricing. Naturally my sales numbers decline and they decided to write me disciplinary action after systematically hurting my sales numbers on their own accord! Put in perspective, I am basically opening all new callers and having to explain everything while they are most likely not going to close because they just are calling for pricing in the new queue they decided to put me in 100%. Previously, I was getting a 60%/40% distribution of these leads like other representatives. The result is my sales numbers naturally go down especially when I get 4 times the amount of those leads as other representatives and now because I am the “work mule” taking all the new callers naturally the other representatives get higher numbers. To drive the point forward further not only am I taking all these calls its not like these equate to commission nor sales, the subsequent calls are then sent over to OTHER Representatives!
