Invoca reviews

3.7

69% would recommend to a friend

(23 total reviews)
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Gregg Johnson

89% approve of CEO

69% positive business outlook

Reviews by job title

23 reviews

Reviews about "Management"

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2.0
Jul 5, 2018
Recommend
CEO approval
Business Outlook

Pros

* Several incredible engineers on staff to learn from. * Fascinating telecom stack. * Good TDD culture and peer review processes. * Wonderful location in downtown SB with parking. * Very easy interview.

Cons

* Compensation is non-competitive, even for the area. * Engineering is locked to a select set of technologies, and leadership will not consider evaluating other / newer tooling. * Very poor mentoring. * Engineering (my dept) was riddled with favoritism, drama, and politics. There were several instances of engineers trying to steal leadership of projects from the engineers who actually proginated the ideas. * Monolithic application structure and aged deployment strategies. * Management is wholly devoted to the dollar, and puts all employee needs second.

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Invoca Response
8y
Thank you for the feedback, we read all our reviews and value both positive and constructive criticism to help us make Invoca the best workplace possible . Your review profile indicates that you are a current employee, however, we’re pleased to share that many of the cons you cited have changed at Invoca in the last few years. Here are a few examples of new approaches we’ve implemented based on employee feedback and opportunities for improvement: * We have adopted a Docker based microservice architecture and new services have been developed with different languages and toolsets * We developed a continuous deployment pipeline. Read more about it here: https://medium.com/invoca-engineering-blog/our-journey-to-continuous-deployment-cf21b2355051 * Mentoring has been vastly enhanced by embedding architects on each team, encouraging pair programming, scheduling passion time, and having regular one on ones with technical leaders * We offer competitive pay, excellent work/life balance, and an industry leading package of benefits We work hard at Invoca to make every employee, partner and customer experience a positive one. And with all of the changes made in the last few years, and our commitment to continuous improvement we firmly believe that Invoca is a great place to work and develop software in Santa Barbara.
5.0
Oct 8, 2017

Great People, Amazing Customers and Challenging Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Invoca gives opportunities to those who seek them. If you want to grow technically, there are customers and projects for you to work on. If you want to grow professionally, there are development courses and strategic objectives (V2MOM methodology) for you to tap into. The more you know where you want to focus, the more Invoca will get you there. The people who make up Invoca, including employees and customers, are impressive. Our customers are visionary heads of marketing, organized account managers and highly intelligent marketing analysts, and it's fun to see them growing their business by using Invoca. Customers are doing big things to tie their digital marketing efforts to the revenue/sales taking place on the phone, and the stories of how they're doing it seem endless. From the diverse people to the dynamic work they're doing, the employees make Invoca a great place to work. I spend the majority of my time with Invocans even outside of work, and have never before had a job where I liked my co-workers this much. If you like creative thinking and problem solving, you'd love the work we do.

Cons

The product is fairly customized for each user and customer so each installation requires proper care and feeding. Call centers, phone calls and digital marketing don't always see eye-to-eye so it takes customers a while to figure out their business goals around buying the software. It's a difficult product to learn and requires constant training and education. Working here is not for the light hearted. If you need to know exactly what your job is, there's probably a better fit out there. If you need a job you finish between the hours of 8-5, this isn't the right gig. If you need structure and management layers to understand where you fit in to the organization, you won't like Invoca.

5.0
Oct 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Invoca puts out a top-tier software product and continues to innovate in its market segment. The culture is great and there is tremendous opportunity to learn from the best. After a rocky period in 2016 where the CEO and executive team were not executing well, we got a new CEO, a new VP of Sales, and promoted a new VP of Marketing from within. They are all excellent! They have ushered in a new era of communication, transparency, and excitement. It’s great to see how strong the lines of communication have become across departments over the course of 2017. The product vision is clear, the market opportunity is huge, and the entire company has really hit its stride. Awesome things management has done over the course of 2017 to make Invoca a great place to work: * New quarterly feedback mechanism from employees to management. Scores are shared at the company-wide meetings. Feedback is not just addressed, but acted on. * They brought in a consulting firm that specializes in career track development within companies. That firm did analysis and gave plans of action to managers, and also met with employees to get feedback and give advice. Nicely done. * They brought in speakers to address important topics like gender equality in the workplace. * They brought in speakers to address out-of-work topics like “how to buy a home”. * They implemented new processes to align company departments to the same goals with lots of cross-team brainstorming. Nicely done. Management Accessibility: * I feel I can walk into my manager’s office at any time and discuss any kind of concern or issue with him. * I feel I can message our CEO anytime and discuss ideas, brainstorm, and so forth. Cross Team Communication: * In the past month, I’ve had both 1:1 and large group discussions and sessions with every other department at Invoca. And I’m in engineering, which at a lot of tech companies, can be pretty insular. Clearly, not an issue here. Most of these meetings were focused on the customer: how to build the best features for them, how to educate them on how to get the most out of the product, and how innovative new features are making their lives better. Excellent Culture: * In the last month, I’ve done all of the following with fellow Invocans: - Ping Pong - Beer Pong - Jam Sessions - Lawn Bowling * And prior to that - Ultimate Frisbee on the beach - Landshark parties - Moscow Mule parties - Rooftop BBQ’s - Invoca Holiday Cider We work hard but we know how to have a good time too!

Cons

The market we serve has a certain inherent complexity to it - enterprise customers need integration and optimization across multiple marketing channels and their marketing technology stack. Invoca excels at providing this, but it also means that as an employee, you need to feel comfortable navigating a certain amount of complexity so that you can communicate well with the customer and/or build a product that meets their needs.

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