J. Crew reviews

3.8

70% would recommend to a friend

(4,330 total reviews)
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Libby Wadle

72% approve of CEO

45% positive business outlook

J. Crew has an employee rating of 3.8 out of 5 stars, based on 4,330 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J. Crew employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Aug 2, 2014

sales support

Recommend
CEO approval
Business Outlook

Pros

the team of staff and management discount clothing

Cons

on call shifts allowable hours dictated by corporate and not what the store needs to run a business pay

5.0
Aug 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Positive work environment, great support and training from superiors, lots of entry-level autonomy, and wonderful discounts.

Cons

I guess working late nights or on Saturdays sometimes? They try to accommodate your schedule though.

2.0
Aug 1, 2014

Not what it used to be

Recommend
CEO approval
Business Outlook

Pros

Good people who care and work hard at the store level; OK discount

Cons

Not enough hours to properly schedule the store, so salaried managers are expected to pick up the slack which translates to working 50+ hours per week, so zero quality of life. You are expected to schedule the store from 5 am to 11 pm with no hours to cover. Too often favoritism plays with regard to district managers/store directors. If someone doesn't like you, forget it, you are out or forced out. Brand has lost its way, too much emphasis on being the "cool" brand, which it never was, it was a classic brand with some current trends thrown in, but the pieces were all QUALITY. No longer. Stores are blamed for poor sales when it is the product that is not selling. Feedback that is anything but positive is either ignored for discouraged. Stores are expected to produce regardless of lack of hours, lack of product, non-working air conditioning and management does not want to hear any reasons for any slowdown in sales. no basis in reality. stores are forced to hire too many associates and then are not given any hours, so there's no loyalty, they are just there for the discount. No connection to Corporate. previously, when managers were hired, they were sent to Corporate for training, that went away, and you are just thrown in with no PRACTICAL training, just fluff training. HR people are just clueless and offer no assistance when there are personnel issues, they are clearly there for the company, and are not at all unbiased.

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Glassdoor has 4,467 J. Crew reviews submitted anonymously by J. Crew employees. Read employee reviews and ratings on Glassdoor to decide if J. Crew is right for you.