J. Crew reviews

3.8

70% would recommend to a friend

(4,326 total reviews)
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Libby Wadle

72% approve of CEO

45% positive business outlook

J. Crew has an employee rating of 3.8 out of 5 stars, based on 4,326 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J. Crew employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Aug 17, 2015
Recommend
CEO approval
Business Outlook

Pros

My team at my store is amazing. I have a caring Store Director that really looks out for our interests. The discount is awesome. I had no prior experience in retail before this but my team really took me under their wing because they said they saw potential and I've learned a lot about the business of retail and about fashion through them.

Cons

The company has been doing badly and we can see it from our customers' lack of interest in current products. However, we are probably from the worst of it at this point and I think it's going to get better. There is not much opportunity for growth but I never took this job as a permanent one so that's not a problem for me. My biggest complaint is probably the lack of awareness any upper level management (past our store) has in regards to our store/location and the people in it and/or the needs of their associates. Our regional manager selectively responds to emails and took more than 6 months to promote our current store director to her position from the time that she first mentioned it. That is completely unacceptable. In the meantime, she was the "acting" store director, getting paid the same salary she had as the assistant store manager while doing the job of someone above her. I just think that's appalling. Also, as a manager, I have to say our sales associates give so much more than their minimum wage ($9 - $10) requires them to but the company gives so little incentives or rewards for this kind of effort (besides the nice discount), so our management team actually buys gift cards for best sellers and other things in our store. I wish corporate would be more supportive of this.

3.0
Aug 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Discount. Some paid time off after a year. Hour break for every 7 hours worked. Get out at a decent time. And can still have a social life

Cons

Management/ key holders get paid 15 hour to orchestrate the days. Little work, big payoff for them. More work for associates, and we don't see that kinda cash.

2.0
Aug 10, 2015

Not what I expected.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Discount. The Clothes. Diversity.

Cons

They want you to sell on your own but you get treated as an asistant to the stylists. Managers are not on the same page, and expect people to do way more than what they are being paid to do. At the particular location I was working, some managers seems to have gotten the position based on their connections and not overall experience. I can tell because it showed through their "management" skills. If they don't like you they cut your hours regardless of how good you are. Dress code is way too strict. Oh, and the training was very minimal (I was even asked to help train new employees and I was new myself at the time) & micromanaging was at it's finest. Coworkers can be a bit invasive with your personal life if they feel like it overlaps with work. Scheduling is ridiculous.

Viewing 391 - 393 of 4,326 Reviews

Glassdoor has 4,463 J. Crew reviews submitted anonymously by J. Crew employees. Read employee reviews and ratings on Glassdoor to decide if J. Crew is right for you.