J. Crew reviews

3.9

72% would recommend to a friend

(4,323 total reviews)
avatar

Libby Wadle

81% approve of CEO

48% positive business outlook

J. Crew has an employee rating of 3.9 out of 5 stars, based on 4,323 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J. Crew employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Feb 11, 2016

Meh

Recommend
CEO approval
Business Outlook

Pros

Discount, benefits & PTO are great. Absolute best benefits of any company I've ever worked for actually. Corporate genuinely listens and takes customer suggestions into consideration. Customer service is typically top notch. Great stepping stone when J.crew was at its peak.

Cons

It's all a huge popularity contest when it comes to advancement - hello high school. This is across the board both at 770, through flagship stores and down into the call centers. If you're someone's pet and look the part, you get the job. The quality of the clothing has taken a dive, and prices are rather inflated. although it is good to see the company going back to its roots in its core styling. A bit too late, I'm afraid as it seems they've lost their top tier client.

1.0
Nov 3, 2015

J.Screwed

Recommend
CEO approval
Business Outlook

Pros

PTO time, if you're allowed to take it as you want to and not how you're told to.

Cons

Every 1 star review is on point so there isn't much more that I could add. All management (from the CEO to the Keyholders) needs to reach back and remember what J.Crew stood for before Jenna's big break. That was a time when quality meant something. It was a time when customer service was genuine. Every interaction was honest and not filled with aggressive tactics. Every employee meant something. Teams were built like families. Everyone cared about you and made sure you were set up for success both at work and at home. Quality of life once mattered. There was heart and soul... J.Crew has lost all of this and has become a cold, grey prison where you need to make sure you join the right gang so you don't get shanked by the sociopaths you are surrounded by.

4.0
Oct 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere and awesome managers!

Cons

Too many employees so i don't get a lot of hours!

Viewing 103 - 105 of 4,323 Reviews

Glassdoor has 4,460 J. Crew reviews submitted anonymously by J. Crew employees. Read employee reviews and ratings on Glassdoor to decide if J. Crew is right for you.