1.0
Apr 17, 2016
Recommend
CEO approval
Business Outlook
Pros
-Flexible schedules available -Time-off usually approved, even with short term notice -Relaxed environment
Cons
-Lowest pay I've seen for this type of work -Management severely lacks knowledge of product -Spectacularly ridiculous escalation process -Team leads/coordinators unwilling to own up and take supervisor calls -Unrealistic expectations when it comes to handling the workload -Not enough agents to cover call volume