Is JCPenney a good company to work for?

JCPenney has an overall rating of 3.3 out of 5, based on over 13,868 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 53% of employees would recommend working at JCPenney to a friend and 36% have a positive outlook for the business. The best reviews about JCPenney have been left by employees working as Analyst , Loss Prevention and Senior Stylist .

Does JCPenney pay their employees well?

According to anonymously submitted Glassdoor reviews, JCPenney employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at JCPenney. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at JCPenney?

53% of JCPenney employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated JCPenney 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at JCPenney?

Sales Associate (2092) , Sales Associate/Cashier (490) , Cashier (475) , Retail Sales Associate (375) , Customer Service Associate (253) , Customer Service Representative (221) , Customer Service Specialist (165) , Associate (119) , Hair Stylist (116) , Supervisor (104) , Department Supervisor (103) , Operations Associate (99) , Manager (97) , General Manager (88) , Beauty Advisor (79)

What are the pros of working at JCPenney according to real employee reviews?

"The people I work with are great and I love the customers for the most part." ((in 808 reviews)); "My coworkers were great to work alongside and I was always able to receive help when needed." ((in 567 reviews)); "The hours are flexible and is good for a part time or a first time job." ((in 510 reviews)); "At the I worked there the benefits were good and made a lot of friends." ((in 386 reviews)); "Have a flexible schedule perfect for school" ((in 287 reviews))

What are the cons of working at JCPenney according to real employee reviews?

"Low pay and no other employees would constantly run off so you had to do it all alone." ((in 1029 reviews)); "Poor management To many associates that don't actually work and spend time on their cell phones..." ((in 1007 reviews)); "Managers are rude and expect you to suck it up and deal with it since they have the power." ((in 484 reviews)); "No training on products they expect you to sell ( you have to learn on your own)." ((in 219 reviews)); "Upper management and Co workers poor management" ((in 148 reviews))

What are employees saying about JCPenney layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about JCPenney layoffs and their outlook for job security at JCPenney in 2026.

What are the top reviewed JCPenney locations?

Plano , New York , Dallas , Houston , Columbus , San Antonio , Chicago , Salt Lake City , Lenexa , Los Angeles , Atlanta , Miami , Phoenix , Austin , Orlando , Tampa , Las Vegas , San Diego , Saint Louis , Jacksonville , Tucson , Kansas City , Fort Worth , Pittsburgh , Springfield , Tulsa , Seattle , Louisville , Frisco , Indianapolis

JCPenney reviews

3.3

53% would recommend to a friend

(13,527 total reviews)

Marc Rosen

63% approve of CEO

36% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.0

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

14K reviews

3.0

May 13, 2012

Fantastic Customer Service

Senior hair stylist

Recommend

CEO approval

Business Outlook

Pros

The level of customer service and continuing effort for customer satisfaction is one of the very best I have every work within. The new advertising Campaings are fun and entertaining. Associate Discounts make it very hard not to shop ALOT.

Cons

In February a New CEO was brought in to Helo JCP transition in todays failing economy. Over haldf of the Store staff were let go and Now starting May 20 the salon associates will no longer receive the commission on Product sales or services but are being given hourly rate based on Productivity while the prices charge previously to clients are being lowered. Basically Every Stylist in the nation that work at JCP loose 25-40 % of there income and have no ability to recoup wages.

1.0

Apr 18, 2012

I feel cheated.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

you get 2% discount on a perches. they have a big dinning room. they are inside the mall.

Cons

they will work you to death. if people don't apply for credit card they make it like it is your fault. they hire you saying you are here as permanent employee, but after big holiday they tell you that they no longer need you and you were hired only for the holiday.. so never leave your permanent job for jc penny. you might find your self in the cold after Christmas day.

3.0

Apr 12, 2012

I'm proud that I worked hard to provide excellent customer service, often without support of corporate level management.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Penney's has a long tradition of customer service, quality merchandise, community service, and rewarding employee dedication and effort. Many Penney's employees are also Penney's customers, and receive helpful discounts on merchandise and some services.

Cons

The corporate culture makes drastic changes frequently, causing customer confusion and anger that is often directed at customer service staff who have no input into the policies. Often employees are told to make promises to customers that are not supported by others further "up the line".

Viewing 343 - 345 of 13,527 Reviews

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JCPenney

JCPenney reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Fantastic Customer Service

I feel cheated.

I'm proud that I worked hard to provide excellent customer service, often without support of corporate level management.

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