JCPenney reviews

3.3

53% would recommend to a friend

(13,527 total reviews)
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Marc Rosen

63% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Jun 14, 2012

Money is what they care about.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lead experts that are left even though have their hours cut, more work piled on, still try hard to keep their teams in cheerful moods when possible. Discount is decent, and associate coupons WERE nice. Flexible with schedule (thankfully) makes easier to give away/switch shifts.

Cons

You can do your supervisor's JOB, but when asked to be promoted told NO, employees spread too thin, hours cut drastically, if you make over 9.50/hr expect no hours because the schedule goes with cheap non effiecient employees first. No morale, no effective communication about policies I.e. adjustments, returns without reciept, discounts for 'subpar' merchandise. No compassion for associates. Since wage cuts associates now bicker about who got more vs friendly when do I see you. Constant worry about autotermination for people who are never scheduled even though available all the time. Closings are long and hard, can work 3 to 1130 get lunch and if your lucky one break instead of two, and that's during non peak seasons. Don't think about being sick cause call out once and the next week all hours are stripped away, and that's with a doctors note. Also you can be top within the company within an aspect of the job, and they still give you no hours even though apparrently that's what the schedule leans towards. We "realigned" positions and let go of great management, only to wind up wit poor management left that CONSISTENTLY calls out, never shows up, is put out to help, takes their anger out towards associates with CUSTOMER questions...our so called leadership doesn't lead... I could keep going about cons...

2.0
May 19, 2012
Recommend
CEO approval
Business Outlook

Pros

The lower level employees are great. The corporate facility is very nice. The vacation time provided is very good.

Cons

Senior management cannot make up their minds. Major priorities change every 6 months or more often. They waste money beginning IT projects and then cancelling them. They want to compete with Macy's when the JCP cstomer is more Kohls/Target. They don't have money for middle and lower level people but there always seems to be plenty of money for the very senior management for signing bonuses, salaries and stock options (restsricted and unrestricted. The current members of the Board of Directors are incompetent as were the previous members Boards for the past 15 to 20 years.

Viewing 340 - 342 of 13,527 Reviews

Glassdoor has 13,868 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.