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      JCPenney

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      JCPenney reviews

      3.3

      53% would recommend to a friend

      (13,533 total reviews)
      avatar

      Marc Rosen

      63% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,533 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      14K reviews
      4.0
      Aug 15, 2022

      Great Employer, if they can stay in business!

      Senior manager - information technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      The IT department is adequately staffed, does not skimp on IT infrastructure, and has mature processes for change, incident, problem, and release management. Managers, Directors, and VPs work on the floor in cubicles with their teams! Pay/benefits are adequate and they do not lowball on compensation. The workplace is modern and well-maintained. Office politics are minimal, and everyone gets along very well!

      Cons

      Financially, the company is in bad shape. They declared bankruptcy in 2020 due to COVID business downturn and laid off a huge chunk of their IT department (myself included). If that hadn't happened, I would still be there.

      3.0
      Aug 14, 2022

      Ehhh

      Salon manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid time off, health insurance, 401k,

      Cons

      Upper management (home office) is ridiculous and is completely out of touch with what the stores are actually like.

      1.0
      Aug 13, 2022

      Rudeness and Favoritism

      Fulfillment associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Honestly the employees are typically so kind and easy to get along with, and overall it’s a very chill workplace. It’s easy to get along with coworkers.

      Cons

      A lot of the guys get many more hours since they’re “stronger” and I was finding out that a couple of my coworkers were making twice as much as I was simply doing recovery. My department works with online orders and our lack of hours is INSANE, it’s so difficult for us to get anything done. One of my coworkers only works one day a week and she has been working there for about 5yrs now. Not only is lack of hours a problem, but management (at least, at my store) doesn’t know the department at all and will not stop following us around. Our hours are getting cut if we do not do good enough and I couldn’t do well being followed around and getting talked to while things were going overdue. I got yelled at 3x in a day trying to get things done, and of course I got blamed even though my higher ups were wasting my time putting me down. I left my old workplace thinking it would be better here, but it is the complete opposite. I now only feel the obligation to go to work for my coworkers and nobody else. I’ve never felt so sad and angry towards a store in my life.

      Viewing 406 - 408 of 13,533 Reviews
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      ReviewsJCPenney reviews

      Glassdoor has 13,874 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.