JCPenney reviews

3.3

52% would recommend to a friend

(13,518 total reviews)
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Marc Rosen

62% approve of CEO

35% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Mar 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The management and employees were so disorganized that I don't think 90% of the crew knew I was an employee. The break room was usually stocked with snacks.

Cons

Where to even begin? -the managers refused to give me my schedule for over a month and repeatedly lied to me that they don't have a scheduling app when they did and refused to give me a physical copy of my schedule and would just tell me that they would call me to come in for a shift (which they did not do) -no training beyond the mandatory corporate training videos -was not even given a tour of the store and had to teach myself where everything was located -was expected to put products away on the sales floor despite never receiving a tour and never shown where/how to access the scanning tools that show where every product is supposed to go on the sales floor -the other employees were rude to new employees and would either ignore me or be visibly irritated if I asked for help finding where something was supposed to go

1.0
Mar 13, 2026
Recommend
CEO approval
Business Outlook

Pros

None. People were terrible, pay was terrible, expectations were through the roof and recognition was non existent

Cons

Waking up every morning trying to convince customers that they did not in fact know anything about appliances and no we would not be personally coming to there store to install it

2.0
Mar 11, 2026

Pay

Recommend
CEO approval
Business Outlook

Pros

Ok place to work from the work required

Cons

Pay, Pay, Pay, almost no full-time positions available, If you weren't full time before the buyout no hours for you. Then the full-time employees are left to pick up all the slack

Viewing 49 - 51 of 13,518 Reviews

Glassdoor has 13,859 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.