JCPenney reviews

3.3

53% would recommend to a friend

(13,537 total reviews)
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Marc Rosen

63% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
2.0
Jun 6, 2018
Recommend
CEO approval
Business Outlook

Pros

You learn a lot of valuable skills due to the fact that you are put in a lot of situations.

Cons

They overwork the employees often during the slow times of the year by scheduling less than the minimum required to run the store.

4.0
May 30, 2018

It's Cool

Recommend
CEO approval
Business Outlook

Pros

Flexible hours. ( And I mean flexible) but it can depend on the store and manager that you have. Good work environment as far as co-workers and supervisors, etc. They cook for you or order food from restaurants on SPECIAL HOLIDAYS. You are able to trade and give away shifts if necessary. Or if your co-worker wants extra shifts. Decent employee discount.

Cons

Pay is cool. But for about a YEAR now, I think everyone is now PART-TIME. So the hours aren't much, so your check can be a little low. Customers are terrible. I work the Bronx, NY location. Customers are savages and some are just evil and have no home training. But that's regular in customer service jobs. Their is this $10 off $25 or more COUPON. Customers abuse that coupon. Management as in the ones with expensive suits and shiny shoes have to come up with a better plan for that coupon. I've seen that COUPON cause so many long lines. Switching around your schedule can be a little difficult at times. Certain dates are blocked off, because everyone will want to take that day off. But management blocks those days off. And in other cases they have to approve the new schedule that you've provided. And they may not approve it, which can cause problems for you.

3.0
May 27, 2018
Recommend
CEO approval
Business Outlook

Pros

$2 bonus for every customer signed up to the JCPenny card, 15% associate discount card can be combined with another discount

Cons

Break(s) not guaranteed, you clock out when JCPenny managers say you can not when your shift is over (managers tell employee's last minute that they will be working past their shift instead of before hand, not a good job for time-oriented people)

Viewing 574 - 576 of 13,537 Reviews

Glassdoor has 13,878 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.