Is JCPenney a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at JCPenney have rated their employer with 4.8 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of JCPenney employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at JCPenney now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at JCPenney .

Does JCPenney pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at JCPenney with 5.0 out of 5 stars based on 19 anonymously submitted employee reviews. This is 53.2% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at JCPenney.

What are the top reviewed jobs at JCPenney?

Sales Associate (2096) , Sales Associate/Cashier (491) , Cashier (476) , Retail Sales Associate (374) , Customer Service Associate (253) , Customer Service Representative (221) , Customer Service Specialist (165) , Associate (119) , Hair Stylist (116) , Supervisor (104) , Department Supervisor (103) , Operations Associate (100) , Manager (98) , General Manager (88) , Beauty Advisor (79)

What are the pros of working at JCPenney according to real employee reviews?

"The people I worked with were great and it was a fairly laid back environment." ((in 809 reviews)); "My coworkers were great to work alongside and I was always able to receive help when needed." ((in 566 reviews)); "They offer flexible hours and an employee discount to help save money on various purchases." ((in 517 reviews)); "At the I worked there the benefits were good and made a lot of friends." ((in 394 reviews)); "Flexible scheduling and the employee discount on items" ((in 278 reviews))

What are the cons of working at JCPenney according to real employee reviews?

"Low pay and no other employees would constantly run off so you had to do it all alone." ((in 1044 reviews)); "Poor management To many associates that don't actually work and spend time on their cell phones..." ((in 992 reviews)); "Managers are rude and expect you to suck it up and deal with it since they have the power." ((in 484 reviews)); "The hour changes are kind of crazy and no training" ((in 205 reviews)); "Upper management and Co workers poor management" ((in 142 reviews))

Skip to content Skip to footer

Notifications

JCPenney

JCPenney Customer Service Representative CSR reviews

4.8

99% would recommend to a friend

(19 total reviews)

Marc Rosen

Not enough data to show CEO approval

88% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Work/Life balance

5.0

Senior management

5.0

Compensation and benefits

5.0

Career opportunities

Customer Service Representative (CSR) employees have rated JCPenney with 4.8 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. JCPenney is rated 36% above average by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

3.0

Oct 2, 2024

Good as a second income

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Discounts in store, flexible schedules, and good second job, able to speak and meet different people everyday.

Cons

Pay is low, not much training, holidays can be stressful and customers are rude at times.

2.0

Jun 17, 2024

Sucked

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Worst place I have ever worked.

Cons

Worse place in the world.

1.0

Oct 5, 2023

JCP

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

There are no pros to this job

Cons

Too many cons to list

Viewing 4 - 6 of 19 Reviews

Top companies for "Compensation and Benefits" near you

lululemon

4.0★Compensation & Benefits

adidas

3.8★Compensation & Benefits

Levi Strauss

3.7★Compensation & Benefits

Coach

3.6★Compensation & Benefits

Jobs at JCPenney

Customer Care Supervisor (Remote)

Customer Care Manager (Remote)

Customer Service Representative

Customer Care Supervisor (Remote)

Customer Care Manager (Remote)

JCPenney reviews FAQs

JCPenney reviews JCPenney Customer Service Representative (CSR) reviews

JCPenney

JCPenney Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good as a second income

Sucked

JCP

Top companies for "Compensation and Benefits" near you

Jobs at JCPenney

JCPenney reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

JCPenney reviews FAQs

Jobs at JCPenney