Is JCPenney a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at JCPenney have rated their employer with 4.8 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of JCPenney employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at JCPenney now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at JCPenney .

Does JCPenney pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at JCPenney with 5.0 out of 5 stars based on 19 anonymously submitted employee reviews. This is 53.2% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at JCPenney.

What are the top reviewed jobs at JCPenney?

Sales Associate (2096) , Sales Associate/Cashier (491) , Cashier (476) , Retail Sales Associate (374) , Customer Service Associate (253) , Customer Service Representative (221) , Customer Service Specialist (165) , Associate (119) , Hair Stylist (116) , Supervisor (104) , Department Supervisor (103) , Operations Associate (100) , Manager (98) , General Manager (88) , Beauty Advisor (79)

What are the pros of working at JCPenney according to real employee reviews?

"The people I worked with were great and it was a fairly laid back environment." ((in 827 reviews)); "My coworkers were great to work alongside and I was always able to receive help when needed." ((in 584 reviews)); "The hours are flexible and is good for a part time or a first time job." ((in 495 reviews)); "At the I worked there the benefits were good and made a lot of friends." ((in 389 reviews)); "Flexible schedule and a fair associate discount" ((in 263 reviews))

What are the cons of working at JCPenney according to real employee reviews?

"Low pay and no other employees would constantly run off so you had to do it all alone." ((in 1035 reviews)); "Poor management To many associates that don't actually work and spend time on their cell phones..." ((in 1003 reviews)); "Managers are rude and expect you to suck it up and deal with it since they have the power." ((in 480 reviews)); "The hour changes are kind of crazy and no training" ((in 218 reviews)); "Upper management and Co workers poor management" ((in 143 reviews))

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JCPenney

JCPenney Customer Service Representative CSR reviews

4.8

99% would recommend to a friend

(19 total reviews)

Marc Rosen

Not enough data to show CEO approval

88% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Work/Life balance

5.0

Senior management

5.0

Compensation and benefits

5.0

Career opportunities

Customer Service Representative (CSR) employees have rated JCPenney with 4.8 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. JCPenney is rated 36% above average by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

4.0

Oct 13, 2022

Retail/Stockroom

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Employee discount is a huge plus

Cons

Weekend hours not distributed fairly

3.0

Jul 27, 2022

Ok at best

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good discount in salon and ok in the store, relaxed dresscode

Cons

terrible pay and iffy at best management

2.0

Jul 6, 2022

Fast paced

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Getting to know other and meeting other people.

Cons

The pay was low and the hours as well. Had to have quotas.

Viewing 10 - 12 of 19 Reviews

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JCPenney

JCPenney Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Retail/Stockroom

Ok at best

Fast paced

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