Is JCPenney a good company to work for?

JCPenney has an overall rating of 3.3 out of 5, based on over 13,879 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 52% of employees would recommend working at JCPenney to a friend and 36% have a positive outlook for the business. The best reviews about JCPenney have been left by employees working as Analyst , Loss Prevention and Senior Stylist .

Does JCPenney pay their employees well?

According to anonymously submitted Glassdoor reviews, JCPenney employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at JCPenney. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at JCPenney?

52% of JCPenney employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated JCPenney 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at JCPenney?

Sales Associate (2095) , Sales Associate/Cashier (491) , Cashier (476) , Retail Sales Associate (375) , Customer Service Associate (253) , Customer Service Representative (221) , Customer Service Specialist (165) , Associate (119) , Hair Stylist (116) , Supervisor (104) , Department Supervisor (103) , Operations Associate (100) , Manager (98) , General Manager (88) , Beauty Advisor (79)

What are the pros of working at JCPenney according to real employee reviews?

"The people I work with are great and I love the customers for the most part." ((in 820 reviews)); "My coworkers were great to work alongside and I was always able to receive help when needed." ((in 558 reviews)); "The hours are flexible and is good for a part time or a first time job." ((in 508 reviews)); "At the I worked there the benefits were good and made a lot of friends." ((in 383 reviews)); "Flexible scheduling and the employee discount on items" ((in 283 reviews))

What are the cons of working at JCPenney according to real employee reviews?

"Low pay and no other employees would constantly run off so you had to do it all alone." ((in 1052 reviews)); "Poor management To many associates that don't actually work and spend time on their cell phones..." ((in 1004 reviews)); "Managers are rude and expect you to suck it up and deal with it since they have the power." ((in 484 reviews)); "The hour changes are kind of crazy and no training" ((in 219 reviews)); "Upper management and Co workers poor management" ((in 147 reviews))

What are employees saying about JCPenney layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about JCPenney layoffs and their outlook for job security at JCPenney in 2026.

What are the top reviewed JCPenney locations?

Plano , New York , Dallas , Houston , Columbus , San Antonio , Chicago , Salt Lake City , Lenexa , Los Angeles , Atlanta , Miami , Phoenix , Austin , Orlando , Tampa , Las Vegas , San Diego , Saint Louis , Jacksonville , Tucson , Kansas City , Tulsa , Fort Worth , Pittsburgh , Springfield , Louisville , Seattle , Frisco , Indianapolis

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JCPenney

JCPenney reviews

3.3

52% would recommend to a friend

(13,538 total reviews)

Marc Rosen

62% approve of CEO

36% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.0

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

14K reviews

1.0

Apr 5, 2018

The WORST

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Other sale's associates Great discount And I don't have any other pros for this job but there's a 20 word minimum.

Cons

Too many managers running around telling you different things to do. If you don't push credit cards they cut your hours. Constantly change your shifts without telling you. Move you to different departments without training you. The managers threatened to fire you for speaking out about being assigned without being trained. The managers don't do anything. Majority of the time I see them hanging out in the offices. Move you to departments that associates usually make money in (aka truck team) and don't give you a raise). Everytime I've ever asked for a day off it gets declined.

5.0

Mar 29, 2018

Merchandise Associate

Merchandise associate

Recommend

CEO approval

Business Outlook

Pros

they are willing to work with you more than most jobs and there are tons of opportunities for growth in the company

Cons

late hours, customers can be hard to deal with sometimes (but thats basically anywhere you go)

2.0

Mar 29, 2018

Director

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people. There is a lot of untapped talent.

Cons

Senior management really needs to get their act together. There is little planning, and everything is very reactive.

Viewing 598 - 600 of 13,538 Reviews

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Jobs at JCPenney

Supply Chain Supervisor

Supply Chain Supervisor

SEASONAL - General Warehouse 2

Altamonte Springs, FL

$13 - $16 /hr

(Employer provided)

View job