JCPenney reviews

3.3

52% would recommend to a friend

(13,518 total reviews)
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Marc Rosen

62% approve of CEO

35% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
2.0
Dec 1, 2015

Creative Project Manager - Corprate Communications

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Above average pay for industry. Liberal vacation time. Large Creative Team. Great Campus. Covered Parking. On-site cafeteria, gym, clinic and Walgreens.

Cons

Too many layoffs and too many re-organizations in a short time frame. 7 CMO's in 9 years! Above average corporate buearauacy. No creative freedom (only teams who are "deemed worthy"). Grade school drama. Current creative managers are so immature. More like a hen house than an outstanding in-house creative department. Never seen such poor leadership in my life. Top creative management needs to be cleared out!

1.0
Dec 28, 2022
Recommend
CEO approval
Business Outlook

Pros

The CEO and EVP/CMO are progressive and inspiring, despite their unawareness of the instability of their PD&D/Sourcing Teams.

Cons

I hope all potential candidates research this page before considering a career with JCPenney. There are reasons why this company continues to regress in the industry, and it is unfortunately due to the rigid and toxic work culture and unprofessional leadership. When interviewing, you will be told that there are opportunities for growth and advancement, that there is a focus on work-life balance and flexibility for hybrid and remote work, and you will be impressed by their alleged commitment to a focus on inclusion and diversity. These are all false statements, and unethical behavior is not only overlooked, but it is also rewarded by promoting leaders and Sr. Directors and Directors who thrive in this cut-throat and fear-based environment. You will be hired for your experience & knowledge; however, you will not be encouraged to share ideas on best practices. In fact, you will be targeted by narcissistic leaders who do not welcome feedback. Human Resources cannot be trusted to anonymously and quickly address concerns involving reporting unfair practices. Instead, they will conduct meaningless surveys led by the same leadership and directors that are the root of these issues. Certain leaders continue to be protected, despite the record number of turn-around and employee concerns. Favoritism is rampant, and retaliation is widespread in the form of micromanagement, passive-aggressive and targeted mistreatment, and exclusion if you refrain from participating in gossip and slander. The pay will be generous, and higher than any potential offers from comparable roles/companies. However, your responsibilities and/or title will quickly change without your consent shortly after you’ve joined and signed the contract. No amount of money is worth enduring this negative and destructive environment.

1.0
Oct 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Discount. You can buy things dirt cheap at the stores, although coupons never apply to the good brands (Nike, Adidas, etc)

Cons

- toxic corporate environment, 99% about politics rather than getting stuff done - mean girls/bullying culture, especially from people from buying and marketing - people are extremely stuck to old ways and technology and they will become defensive to new ideas and improvements - diversity and inclusion is way below I have seen at other companies - tons of layoffs and firings, consistently at all levels. From analysts all the way to to SVPs. It was very common.

Viewing 10 - 12 of 13,518 Reviews

Glassdoor has 13,859 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.