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      JCPenney

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      JCPenney reviews

      3.3

      52% would recommend to a friend

      (13,525 total reviews)
      avatar

      Marc Rosen

      63% approve of CEO

      37% positive business outlook

      Ratings by demographic groups

      JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      14K reviews
      3.0
      May 2, 2011

      Long and unproductive

      Merchandise assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      All in all it's a great company. They are a hundred years old and tryingto break out othe old habits.

      Cons

      It's really hard to get promoted unless you are in the training programs.

      4.0
      Jun 24, 2010

      hard to progress, but can be a good place to stay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company you can relate too. Nice corporate office in the suburbs. People do tend to stay there. Business casual with jean on Friday. Cafeteria, fitness center, and daycare on site.

      Cons

      Very merchant oriented - based on seniority and gut feel. Must wait for a position to be available to get promoted. Don't get a promotion just by taking on new responsibilities and tasks. Some people have been there too long and really aren't that smart.

      2.0
      Feb 10, 2009

      A tired associate from a tiring company.

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people who work at penneys are very nice, and are usually willing to help out a new employee. The 20% off employee discount was always nice to have, especially during their 60 and 70% off clearance sales. The senior management sometimes were helpful, but usually had needless tasks to complete and were usually never around, which made it necessary for sales associates to make executive decisions. Because of these decisions, it appeared that the management did trust us, but unless you had the appearance of a yes-man, your privileges were very small. Employee moral was once deemed too low at the store because of this reason.

      Cons

      From what I can see, this small text box will not be able to fit all the downsides about penneys. Their (then) new "going back to basics" seemed to insult the intelligence of the worker rather than make it easier. Explaining the pricing of the clearance and sales seemed to never end. The fine print on those signs were a little too fine. This particular store went through a store manager transition when I started, and it just settled down about 3 months ago (two months after I had quit). It took almost a year for anything to get accomplished other than ridiculous policies and never-ending meetings about new training. The manager who approved time-off never seemed to get the memo about the TO until it had been pushed out of the system. The new manager re-organized the whole managerial system and did a poor job doing so. Their lack of understanding of how that particular store worked went against them in a serious way. Sometimes, it seemed like the store actually ran better without a store manager during that month period.

      Viewing 121 - 123 of 13,525 Reviews
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      ReviewsJCPenney reviews

      Glassdoor has 13,866 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.